Role Summary

The incumbent is will assist in providing the technical support assistance when electrical and engineering problems are encountered during or after fit out works at QNB premises. Work under the supervision of the Senior Manager Power Backup to solve all electrical problems and follow all routine work procedures.

Role Description

Adhere to budgets, policies and procedures in relation of power Backup units’ operations, for the achievement of overall organizational strategy & Business plan objectives.

Contribute in monitoring & Controlling the expenses within the budget

Implements KPI’s and best practices for Backup Power.

Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

Act within the limits of the powers delegated to the incumbent.

Coordinate with concerned Retail and Projects & Engineering, to ensure that project requirements are understood and achieved.

Co-ordinate and manage the relationship with external electrical companies and vendors.

Assist customers in all their queries on Bank’s product and seek solution to their requests.

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Troubleshooting, repairing and servicing assigned jobs.

Provides technical assistance to clients and performs/oversees field installations and repairs.

Performs other related duties as needed upon request by the immediate supervisor.

Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.

Test circuits and components of QNB premises equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.

Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.

Set up and operate test equipment to evaluate performance and development parts, assemblies, or system under simulated operating conditions, and record results.

Collaborate with electrical engineers and other personnel to identify, define, and solve development problems.

Build, calibrate, maintain, troubleshoot and repair electrical instruments or testing equipment.

Review existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated materials.

Plan layouts and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes.

Maintain efficient planning and co-ordination skills which are necessary to effectively prioritize the projects and to achieve the targeted schedule.

Proactively identify areas for professional development of self and undertake development activities.

Seek out opportunities to remain current with all developments in professional field.

Legal, Regulatory, and Risk Framework Responsibilities:Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

Maintain appropriate knowledge to ensure full qualification to undertake the role.

Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

Attend mandatory (internal and external) seminars as instructed by the Bank.

Qualifications

Bachelor’s or diploma degree in Electrical Engineering or similar.

Should able to read and understand electrical diagrams.