QNB2855 - : Relationship Manager, SMEs

  • Business Unit
    QNB - Al Ahli
  • Division
    QNBAA Network
  • Country
    Egypt
  • Closing Date
    11-Jan-2025
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Relationship Manager, SMEs

Job Summary:

Act as a skilled customer liaison for all SMEs banking products and services. Manage and grow the branch SMEs portfolio by exceeding client expectations, assessing client needs and offering suitable solutions. Demonstrate the highest level of SMEs business expertise at the branch.

Duties & Responsibilities:

  1. Service and develop the branch SMEs portfolio by acquiring new clients, opening accounts, visiting clients, and fulfilling their requests.

  2. Set and achieve portfolio targets by attracting new clients and promoting the bank’s products to existing clients.

  3. Be the primary contact point for SMEs clients, handle their complaints, and maintain the bank’s professional image.

  4. Build and maintain strong relationships with clients, understand their banking needs, and cross-sell the appropriate products and services.

  5. Monitor customer opportunities and plan actions using Delta Portal’s features.

  6. Possess excellent knowledge of the bank’s products and services and identify the client’s needs.

  7. Prepare and share reports of SMEs pipeline and action plans with the SMEs Banking Team

  8. Refer to the Main branch/credit center for approvals on the clients’ request.

  9. Hold regular meetings with concerned business lines to review the portfolio status and set effective plans to achieve the SMEs portfolio targets.

  10. Maintain knowledge of the CBE rules and regulations governing SMEs clients.

  11. Maintain synergy with the Corporate and Retail business lines as well as all Head Office

  12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.

  13. Ensure the correct adoption of policies and procedures to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules, and Regulations, as well as International Standards

Education:

           Bachelor’s degree in business, Commerce, or Economics

Credit Course is welcomed.

Experience:  Sufficient experience / background in customer relationship management

Skills:

  1. Excellent communication, leadership, & managerial skills

  2. High analytical, observational, and problem-solving skills.

  3. Innovative, self-motivated, cooperative, creative, & proactive

  4. Ability to manage different tasks and assignments in parallel and in timely manner.

  5. Fluent in Arabic & English written/spoken.

Note: you will be required to attach the following:
  1. Resume/CV
  2. Passport-size photograph
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