Role Summary

The incumbent will be responsible for the supervision of administrative services such as the maintenance of insurance policies, provision of telephone services, maintaining relationships with external service providers, reviewing and forwarding utility bills and the provision of other administrative services. The incumbent will also manage the operation of security systems, security control room and to ensure that security systems, procedures and other guidelines are implemented, and standards fully comply with the requirements to ensure security of the entire Group’s assets, properties and staff

Role Description

Supervise the Administrative & Security Services team to ensure efficient support services operations

Supervise the provision of security services to all QNB premises.

Supervise the provision of administrative services for all the Group’s departments and branches.

Responsible for external service and utility providers as per the delegated authority

Supervise the activities of staff in the Administrative Services Department.

Support the Country General Manager in determining the Group’s insurance needs relating to staff, assets and trading.

Manage all insurance contracts ensuring their timely renewal and modification.

Periodically review the need for additional insurance.

Supervise the processes for receiving utility bills (including electricity, water and telephone), checking correctness, performing analysis on costs, and submission to accounts for payment processing.

Supervise the process of receiving inquiries/ complaints and ensure timely resolution of such issues.

Prepare periodic reports as required by management.

Maintain the relationship with external service providers.

Supervise the provision of corporate business services such as delivery, catering, stationery and small purchases and cleaning.

Coordinate with Security guarding Supervisors and CAMs supervisors on security issues to derive appropriate solutions.

Oversee CAMs Operations, review reports, and forward to higher management on any violations/issues to be look into for further improvement on security procedures.

Manage security checks to ensure security equipment are functional (such as break-in alarms, CCTV monitoring, burglary lock down systems, etc.) and monitor QNB and security company staff.

Provide guidance and training to security personnel on the use of preventive security equipments.

Liaise with the Police Department/Control room as and when needed.

Oversee and monitor bank access procedures, provide guidelines and monitor the process of ID passes issuance, checking, return and procedures in case of loss of ID.

Monitor the security expenditure against the budget and recommend the appropriate action to deal with any adverse budget variances.

Set examples by leading improvement initiatives through cross-functional teams ensuring successes.

Continuously encourage and recognise the importance of thinking out-of-the-box within the team.

Encourage, solicit and reward innovative ideas even in day-to-day issues.

Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

Maintain appropriate knowledge to ensure full qualification to undertake the role.

Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

Attend mandatory (internal and external) seminars as instructed by the Bank.

Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

All other ad hoc duties/activities related to QNB that management might request from time to time.

Qualifications

Bachelor’s degree. seasoned with at least 8 years of relevant experience, preferably within a highly rated international bank, with administrative management and security supervisory responsibility.

Required Special Skills:

-          Excellent oral and written communication skills in English and Arabic (preferable).

-          Possess strong computer software MS Office (Word, Excel) skills.

-          Excellent time management skills and ability to work in a deadline-oriented environment.

-          Ability to motivate and supervise teams from diverse cultural backgrounds.

-          Ability to effectively interact at all levels in the bank and outside contacts.

-          Customer service orientation.

-          Planning and organizing ability.