Job Purpose Summary:

The incumbent is primarily responsible for managing and controlling Electronic Channels and Alternate/Direct channels development projects as required by the assigned Application Pool Project and to analyze user requirements and provide the best solution to cater for these requirements.

Essential Duties & Responsibilities by Dimensions:

1. Shareholder & Financial:

-          Ensure efficient information system to support the business operations and further the Group’s strategy.

-          Prepare cost-benefit and return-on-investment analysis to aid in decision making on system implementation.

-          Develop and analyse possible system changes to ensure congruence with the Group’s long term planning and approved strategy.

-          Implements KPI’s and best practices for E-Channels Services Business Analysis

-          Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

-          Act within the limits of the powers delegated to the incumbent.

1. Customer (Internal & External):

-          Liaise with the concerned business units for their information and operations system requirements and follow-up as and when required to answer their business needs.

-          To assist customers in all their queries on Bank’s product and seek solution to their requests.

-          Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

-          Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

-          Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

1. Internal (Processes, Products, Regulatory):

-          Develop and lead team of experienced analysts working in an international environment.

-          Be responsible for your team growth plans, considering project roadmap, team responsibility, current/expected workload and desired skills.

-          Support your team members in their effort to develop new skills.

-          Responsible for your team results, its work effectiveness and efficiency.

-          Continuously develop better ways of within business analytics domain and contribute cross-unit improvement initiatives.

-          Ensure the completion of the designated Application as per the user requirements and functional specifications within the expected timeframe.

-          Determine application feasibility and ensure that alternate solutions exist.

-          Analyze and design systems as required by the users and as agreed with the Application Project Managers.

-          Provide new solutions and MIS reports to the users, in order to facilitate a user-friendly environment.

-          Update the Application Group Leader on the progress of the ongoing development projects and tasks on a regular basis.

-          Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

-          Coordinate and link the computer systems within the Group to increase compatibility and facilitate information sharing.

-          Consult with management to ensure agreement on system principles.

-          Expand or modify system to serve new purposes or improve work flow.

-          Interview or survey workers, observe job performance and/or perform the job in order to determine what information is processed and how it is processed.

-          Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modelling and information engineering.

-          Assess the usefulness of pre-developed application packages and adapt them to a user environment.

-          Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.

-          Recommend new equipment or software packages.

-          Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.

-          Specify inputs accessed by the system and plan the distribution and use of the results.

-          Ensure compliance and adherence to the existing standards and policies as set by the department by all of the development staff. 

-          Ensure utilization of systems lifecycle tools to improve the working environment.

1. Learning & Knowledge:

-          Train staff and users to work with computer systems and programs.

-          Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems.

-          Posses knowledge of existing systems architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes.

-          Identify areas for professional development of self and act to enhance professional development.

-          Proactively identify areas for professional development of self and undertake development activities.

-          Seek out opportunities to remain current with all developments in professional field.

1. Legal, Regulatory, and Risk Framework Responsibilities:

-          Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

-          Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

-          Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

-          Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

-          Maintain appropriate knowledge to ensure full qualification to undertake the role.

-          Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

-          Attend mandatory (internal and external) seminars as instructed by the Bank.

1. Other:

-          Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

-          Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

-          Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

-          All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements :

-          Bachelor’s degree in in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).

-          At least 6 years experience in financial services with a specialization in web or mobile application development.

-          Experience in case electronic channel tools and RDBMS.

-          Training courses and certification in systems technology, programming and banking.