QNB2994 - Assistant Manager E-Channels Services Business Analysis

  • Business Unit
    QNB - Qatar
  • Division
    Information Technology
  • Department
    Information Technology
  • Country
    Qatar
  • Closing Date
    31-Dec-2024
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary:

The incumbent is primarily responsible for managing and controlling Electronic Channels and Alternate/Direct channels development projects as required by the assigned Application Pool Project and to analyze user requirements and provide the best solution to cater for these requirements.

Essential Duties & Responsibilities by Dimensions:

  1. Shareholder & Financial:

-          Ensure efficient information system to support the business operations and further the Group’s strategy.

-          Prepare cost-benefit and return-on-investment analysis to aid in decision making on system implementation.

-          Develop and analyse possible system changes to ensure congruence with the Group’s long term planning and approved strategy.

-          Implements KPI’s and best practices for E-Channels Services Business Analysis

-          Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

-          Act within the limits of the powers delegated to the incumbent.

 

  1. Customer (Internal & External):

-          Liaise with the concerned business units for their information and operations system requirements and follow-up as and when required to answer their business needs.

-          To assist customers in all their queries on Bank’s product and seek solution to their requests.

-          Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

-          Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

-          Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

 

  1. Internal (Processes, Products, Regulatory):

-          Develop and lead team of experienced analysts working in an international environment.

-          Be responsible for your team growth plans, considering project roadmap, team responsibility, current/expected workload and desired skills.

-          Support your team members in their effort to develop new skills.

-          Responsible for your team results, its work effectiveness and efficiency.

-          Continuously develop better ways of within business analytics domain and contribute cross-unit improvement initiatives.

-          Ensure the completion of the designated Application as per the user requirements and functional specifications within the expected timeframe.

-          Determine application feasibility and ensure that alternate solutions exist.

-          Analyze and design systems as required by the users and as agreed with the Application Project Managers.

-          Provide new solutions and MIS reports to the users, in order to facilitate a user-friendly environment.

-          Update the Application Group Leader on the progress of the ongoing development projects and tasks on a regular basis.

-          Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

-          Coordinate and link the computer systems within the Group to increase compatibility and facilitate information sharing.

-          Consult with management to ensure agreement on system principles.

-          Expand or modify system to serve new purposes or improve work flow.

-          Interview or survey workers, observe job performance and/or perform the job in order to determine what information is processed and how it is processed.

-          Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modelling and information engineering.

-          Assess the usefulness of pre-developed application packages and adapt them to a user environment.

-          Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.

-          Recommend new equipment or software packages.

-          Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.

-          Specify inputs accessed by the system and plan the distribution and use of the results.

-          Ensure compliance and adherence to the existing standards and policies as set by the department by all of the development staff. 

-          Ensure utilization of systems lifecycle tools to improve the working environment.

 

  1. Learning & Knowledge:

-          Train staff and users to work with computer systems and programs.

-          Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems.

-          Posses knowledge of existing systems architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes.

-          Identify areas for professional development of self and act to enhance professional development.

-          Proactively identify areas for professional development of self and undertake development activities.

-          Seek out opportunities to remain current with all developments in professional field.

 

  1. Legal, Regulatory, and Risk Framework Responsibilities:

-          Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

-          Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

-          Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

-          Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

-          Maintain appropriate knowledge to ensure full qualification to undertake the role.

-          Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

-          Attend mandatory (internal and external) seminars as instructed by the Bank.

 

  1. Other:

-          Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

-          Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

-          Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

-          All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements :

-          Bachelor’s degree in in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).

-          At least 6 years experience in financial services with a specialization in web or mobile application development.

-          Experience in case electronic channel tools and RDBMS.

-          Training courses and certification in systems technology, programming and banking.

Note: you will be required to attach the following:
  1. Resume/CV
  2. Copy of Passport or QID
  3. Copy of Education Certificate