Job Purpose Summary:

The incumbent is primarily responsible for assisting their Manager QNB First Business & Segment Development in developing the QNB First Proposition (Deposits, Wealth Management, Investments and Relationship Management practices) assigned to him and managing their implementation through the respective sales channels (QNB First RMs, Call Centre, Branches, DSAs, e-channels etc.).

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

-  Assist in establishment of agreed sales budget for QNB First Balances for the assigned distribution network and continuously monitor the product performance through their achievements.

-    Assist in development of new products/ enhance existing products to cater to focussed customer bases to maximize market leadership in order to fulfil business objectives/ achieve assigned budget.

-     Analyze portfolio behavior and trends (including competitor initiatives) to formulate retention strategies to minimize attrition and thereby help grow the QNB First portfolio.

-     Implement KPI’s and best practices for Officer

-     Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

-    Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

-          Analyse the market for the products assigned to gauge customer preferences and ensure that products launched are in line with customer needs.

-          Build and maintain strong and effective relationship with all other related units to achieve the Group’s goals/ objectives with respect to retail assets products.

-          Build and maintain strong and effective business relationships with the bank partners, with support from Corporate Banking for certain companies, to support product activities.

-          Assist customers in all their queries on Bank’s product and seek solution to their requests.

-          Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

-          Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

-          Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

-     Assist in the review, refinement, development and launch of new products and services to maximize market share, revenues and profits in QNB First segment.

-  Ensure processes are in place for launch of new products, including the smooth launch of the same, and that the same are in compliance with the applicable internal policies/ procedures and external regulations, including but not limited to pertinent legal requirements, as applicable.

-    Assist in the management of the assigned products in terms of marketing, roll-out, sales and overall performance.

-   Compile and present relevant MIS on periodic basis for the Product Manager to whom he reports.

D. Learning & Knowledge:

-    Possess good knowledge of the customer segment, products assigned and the related risks.

-    Assist in training all front-end and sales channels viz. QNB First/First Plus RMs , CSOs, Call Centre, branches and DSAs about the features/ characteristics of the products developed/ enhanced to promote product awareness amongst staff.

-   Proactively identify areas for professional development of self and undertake development activities.

-  Seek out opportunities to remain current with all developments in professional field.

-  Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.

-  Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.

Education/Experience Requirements:

-          University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or any other related field.

-          At least 2 years of experience in related field