QNB3036 - Head of SMEs / Alexandria Region

  • Business Unit
    QNB - Al Ahli
  • Division
    QNBAA Network
  • Country
    Egypt
  • Closing Date
    07-Jun-2025
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Head of SMEs / Alexandria Region

Job Specifications:

1-      Understand the bank strategy with regards to SMEs business and develop an aligned SMEs action plan for the group.

2-      Maintain awareness of the different economic conditions, money markets, and capital markets.

3-      Collect, analyze, and communicate market intelligence on clients, competitors, and markets.

4-      Represent the SMEs business line for the group.

5-      Support and ensure active portfolio management by every concerned RM/STL using Delta Portal’s different features (Opportunities, Appointments, Tasks and Discussion Topics).

6-      Maintain high level of awareness of the area under supervision in addition to overall SMEs market coverage.

7-      Coach and counsel subordinates (STLs & RMs,SMEs) to ensure their development and the enhancement of their capabilities

8-      Represent the main reserve of SMEs business knowledge within the branch and is responsible to diffuse this knowledge among the Relationship Managers, SMEs / STLs for their development as well as ensuring their understanding of the new products and procedures.

9-      Solve unusual problems arising from customers that require good judgment and on-the-spot decisions.

10-  Conduct frequent meetings with the SMEs team to motivate them, assure their congruence with the SMEs strategies and global action plan.

11-  Hold regular meetings with SMEs clients.

12-  Hold meetings with the Relationship Managers, SMEs

13-  Apply and encourage cross-selling to SMEs clients: Retail, Leasing, ALD, Insurance, … etc.

14-  Supervise and ensure the accuracy and timely production of relevant reports and statistics.

15-  Identify required resources including human resources and other tools.

16-  Coordinate with the Heads of Corporate and Retail within the group to create synergy and achieve both targets.

17-  Ensure that the bank’s policies and procedures are applied and respected by the SMEs teams.

18-  Adopt the bank’s policies and procedures in order to guarantee that the bank’s business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as International Standards.

19-  Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.

 

 

 

 

 

 



Education:

Bachelor’s degree in business, Commerce, or Economics.

Experience:

 A minimum of 12 years’ experience in banking

Sufficient experience / background in customer relationship management.

Skills:

Excellent communication, leadership, & managerial skills

High analytical, observational, and problem-solving skills.

Innovative, self-motivated, cooperative, creative, & proactive

Ability to manage different tasks and assignments in parallel and in a timely manner.

Fluent in Arabic & English written/spoken.

Note: you will be required to attach the following:
  1. Resume/CV
  2. Passport-size photograph
Apply for this Vacancy
Back to search page