Job Summary

The incumbent will be primarily responsible to assist in ensuring accurate and timely entry/maintenance of QNB staff information as well as details of their dependents.

Main Responsibilities

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

- Maintain an awareness of Key Performance Indicators (KPIs), for monitoring personnel administration services (e.g. employee satisfaction to HR service levels, reduce the input errors for approved staff transactions, minimize response time to staff queries regarding personal information & entitlements, etc.)

- Implement KPI’s and best practices for Associate, Personnel Administration

B. Customer (Internal & External):

- Provide timely and accurate relevant personnel information to the Head of Personnel Administration as and when required.

- Assist the team of Personnel Administration to resolve staff related issues.

- Build and maintain strong and effective relationship with all other related units to achieve the Department’s goals/ objectives

C. Internal (Processes, Products, Regulatory):

- Ensure that all staff personnel file are updated & maintained accurately and completely as per internal standards.

- Ensure accurate and timely data entry into the system of approved staff transactions on daily basis.

- Ensure that necessary approvals have been obtained on entered transactions as per Personnel Policy stipulations.

- Generate the relevant personnel administration reports as and when required.

- Attend to staff queries regarding details of their personal information and entitlements.

- Assist in staff termination procedures, calculation & payment of end of services benefits for leaving staff.

- Assist in the processing of invoices, and all staff related allowances and other benefits.

- Maintain the absolute confidentiality of staff records and information.

- Responsible for custodianship of staff’s files, documents and other valuable papers.

D. Learning & Knowledge:

- Aims to gain a working knowledge of personnel administrative services and a working knowledge of Qatar labor laws & regulations.

- Identify related areas for professional development of self and act to enhance professional development.

- Actively participate in meetings, which aim to assess performance and serve as means to resolve grievances or conflicts within the team members.

E. Other:

- Ensure high standards of confidentiality to safeguard commercially sensitive information.

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

Education and Experience Requirements

- Bachelor Degree University graduate, preferably with a specialization in HR.

- No experience required, entry level role.