SME's Team Leader / Shebeen El-Kom Region

Job Specifications:

1- Manage and plan various activities of SMEs services within established policies and procedures, developing new business ideas and action plans, ensuring efficient and effective services are provided to customers in all SMEs areas.

2- Maintain relationships with complex and large SMEs accounts to effectively promote the bank’s products.

3- Solve arising unusual problems that require good judgment and on-the-spot decisions.

4- Contribute to branch profitability through effective SMEs’ services management and excellent response services to both current and prospective customers.

5- Represent the main reserve of SMEs business knowledge within the branch and is responsible to diffuse this knowledge among the SMEs Relationship Managers for their development as well as ensuring their understanding of the new products and procedures.

6- Review and sign credit facilities’ applications as specified by the SMEs procedures and within the authorized limits.

7- Monitor, control and optimize workflow to improve productivity. Maintain the quality, systems, and structure of the SMEs business line within the branch.

8- Support and ensure active portfolio management by every concerned RMs using Delta Portal’s different features (Opportunities, Appointments, Tasks and Discussion Topics).

9- Compile and review reports of SMEs pipeline, action plans, and monthly reports in cooperation with the branch manager.

10- Develop and train personnel to assume varied responsibilities to meet and exceed the banking needs of their SMEs clients.

11- Set a monthly plan for the SMEs team’s business visits and follow up their productivity and cross-selling on a weekly basis.

12- Follow up and monitor the correct implementation of KYC “Know Your Customer” and Anti Money Laundry regulations.

13- Hold regular meetings with Market specialists to review the portfolio status and latest updates.

14- Update subordinates on new guidelines, market studies, credit policies, & management decisions.

15- Ensure the systematic maintenance of all necessary documentation and requests collected by subordinates.

16- Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.

17- Ensure the correct adoption of policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as international standards.

Education:

Bachelor’s degree in business, Commerce, or Economics.

Location: Shebeen El-Kom

Experience:

 A minimum of 8 years’ experience in banking.

Sufficient experience / background in customer relationship management.

Skills:

Excellent communication, leadership, & managerial skills

High analytical, observational, and problem-solving skills.

Innovative, self-motivated, cooperative, creative, & proactive

Ability to manage different tasks and assignments in parallel and in a timely manner.

Fluent in Arabic & English written/spoken.