Job Summary

The incumbent is responsible for the management of ATM facilities team to handle the works for all ATM installations. The incumbent will be responsible for managing the day-to-day operational aspects of ATM projects, scheduling and planning, budget control, coordination of Projects & Engineering team and overall supervision of the execution of ATM projects in accordance with the business plan and requirements.

Main Responsibilities

A. Shareholder & Financial:

- Contribute towards formulation of budgets, policies and procedures in relation to ATM operations, for the

achievement of overall organizational strategy & Business plan objectives.

- Manage all ATM installation & maintenance to ensure timely completion within the assigned costs and specifications.

- Implements KPI’s and best practices for ATM Management.

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise

benefits for the bank.

- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and

monitor exercise of the same.

- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial

performance.

B. Customer (Internal & External):

- Coordinate with concerned Retail and Projects & Engineering, ITD, corporate Communication departments to

ensure that project requirements are understood and achieved targeted completion of each department tasks for

ATM projects.

- Co-ordinate the activities of ATM projects team, consultants and contractors to ensure efficient projects

implementation.

- Continuously monitor progress in terms of the status of the plan and the budget and report back to AVP ATM

Management.

- Assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Follow up & prepare the coordinated ATM project plan and budget allocation for the year.

- Assign & manage the ATM team to ensure accomplishment of the duties as per the required scope of works and in

co-ordination with the consultants & other relevant departments.

- Prepare the schedule of ATM installation projects and work program of each project to be executed as per the

budget.

- Review & approve project drawings, scope of works, work orders, contracts, etc. upon securing required approvals

as per policy.

- Coordinate with ITD, Safety & Security, and Corporate Communications departments at various stages project to

ensure the completion of branding, security equipments, data line connection as per the project schedule.

- Anticipate and identify deviations from a plan or schedule early, and inform the Head of Projects & Engineering of

such instances to keep informed of the likely impact viz. slack time, delays in project completion etc. so as to take

corrective action.

- Monitor & plan the needed resources (contractor’s manpower, material/ machinery, municipality permit requirements

etc.) for the project and direct & monitor the project operations, manage and control the project budget, review and

approve cost reports and monitor progress with support from the ATM team and Head of Premises & Facilities.

- Coordinate with Projects & Engineering team and Administration departments on various municipality & civil defence

permit requirements of the projects.

- Ensure the timely procurement of materials and various resources for the timely completion of the project

D. Learning & Knowledge:

- Maintain efficient planning and co-ordination skills, which are necessary to effectively prioritize the projects and to

achieve the targeted schedule.

- Identify any areas for professional development of self and all direct reports, and act to enhance professional

development of self and others.

- Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.

- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,

Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control

Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,

monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the

Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course

of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and

Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements

- Bachelor’s degree with at 8 years of proven track experience.

- Experience in managing projects in a job of similar nature.