Relationship Manager/Senior/Lead- Corporate Finance (Mansoura Region)

Duties & Responsibilities:

1. Responsible for the service and development of the allocated Corporate Portfolio, acquiring new clients, conducting regular visits to clients, ensuring their requests are fulfilled accurately and in a timely manner.

 2. Monitor arising customer opportunities on a regular basis

 3. Set an action plan per customer to define opportunities, and regular visits appointments and share it with the Senior/Lead Relationship Manager

 4. Approach potential customers to establish relationships, meet current corporate clients to understand & fulfill their needs and handle customer complaints quickly and effectively.

 5. Fulfill all the corporate reports requested from business line/ risk/ CBE received by ARM

 6. Full awareness of CBE instructions. (Repeated hereunder)

7. Prepare the CBE reporting and its amendments

 8. Implement frequent visits to his customers according to the monthly visits schedule, followed by preparing visit reports to be collected by ARM and submitted to HOC

 9. Identify deteriorating credit situations, closely monitor client accounts, and escalate any issue by preparing early warning indicator sheets for the Lead RM, Corporate Team Leader, and Head of Corporate

 10. Represent the primary point of contact with corporate clients, maintaining the banks’ professional image so as to attain their optimum satisfaction level and handle all their complaints.

 11. Maintain and develop strong relationships with clients, allowing for a better understanding of their banking needs and enabling the generation of new business from referrals and the achievement of the portfolio targets.

 12. Possess excellent knowledge of the bank’s products and services, enabling the identification of the client’s needs and the cross-selling of the appropriate banking products and services suited for the fulfillment of these needs.

 13. Present all products in order to ensure portfolio expansion while maintaining control of portfolio risk quality.

 14. Prepare and handle facilities files, including loan documentation, facilities’ securities, contracts, undertakings, historical data, supporting documents, IDs & investigation reports. Maintain an index of files for easy access.

 15. Review critical transactions and follow up on movement on accounts in coordination with Lead RM / CTL / Head of Corporate.

 16. Ensure the correct archiving of customer files and any supporting documents.

 17. Preserve all original documentation of corporate credit facilities (agreements, covenants, contracts, promissory notes…etc.) on a regular basis at the facilities’ documentation custody Center - Abu RAWASH. 18. Maintain knowledge of the CBE rules and regulations governing corporate clients.

19. Ensure the regularity, utilization and supervise the proper implementation of the credit facilities granted to the client and offer new facilities.

 20. Maintain synergy with the Corporate, SMEs, and Retail business lines as well as all Head Office departments.

21. Evaluate various data to determine the creditworthiness of prospective clients and participate in the establishment and negotiation of credit terms.

 22. Manage the profitability of each account and ensure being aligned with the bank’s commercial strategy and goals.

 23. preparing credit Memos and following up with the Credit Hubs.

 24. Provide consultation and efficient solutions in order to mitigate the expected risk within the client’s portfolio.

 25. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.

26. Ensure the correct adoption of policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules, and Regulations, as well as International Standards & CBE Regulations

Job Location: Mansoura

Job Specifications:

 Education: bachelor’s degree in business, Commerce, or Economics Credit Course is a must

Experience: Minimum 2 up to 6 Years of experience / background in customer relationship management

 Skills: Excellent communication, leadership

 High analytical, observational, and problem-solving skills Innovative,

 self-motivated, cooperative,

creative, & proactive Ability to manage different tasks and assignments in parallel and in a timely manner.

 Fluent in Arabic & English written/spoken.