Summary

The incumbent will be responsible for driving the strategic direction of the organization's risk management practices for card and merchant services.

The role will work closely with the executive leadership team, risk management teams, and key stakeholders to establish a comprehensive risk management framework that balances financial stability, compliance, and innovation.

Experience

• Oversee successful implementation and maintenance of end-to-end Fraud Risk Self-Assessment process, including roll-out scheduling, response review and control gap identification, working in close unison with Head of Risk Control Self-Assessment (RCSA).

• Ensure timely, effective and complete resolution of internal audit points, through effective co-ordination between relevant Fraud Risk functions and other internal entities

• Coordinate with Retail processing departments to establish sound knowledge and best practice of card-network chargeback rules in order to best protect cardholders and the Bank pertaining to liability rights and re-presentment opportunity.

• Coordinate with Compliance function on the overall fraud risk awareness training for Group-wide divisions & departments, and maintain training content as appropriate for specific audience level

• Set examples by leading improvement initiatives through cross-functional teams ensuring successes.

• Identify and encourage people to adopt practices better than the industry standard.

• Continuously encourage and recognise the importance of thinking out-of-the-box within the team.

• Encourage, solicit and reward innovative ideas even in day-to-day issues.

• Lead the development and implementation of processes and systems to identify and assess risk in card and merchant services.

• Ensure that risk management practices and systems are integrated into product development processes and are consistent with regulatory requirements.

• Oversee the development and implementation of risk management training and awareness programs, promoting a culture of risk management and awareness.

• Conduct regular assessments of risk management practices and systems, making recommendations for improvements and driving the implementation of best practices

Requirements

• University Bachelor’s Degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology

• At least 12 years of relevant experience, preferably within a highly rated international bank or regulatory agency, of which at least 5 years should be in a managerial/ supervisory role.

• Proven track record in fraud management, specialising in both card and account-based risk identification, control and prevention.

• Thorough knowledge of fraud investigation and reporting methodology.

• Sound understanding of fraud risk concepts across existing and planned banking products / operations / systems, and relevant regulatory requirements.

• Experience and ability in clear decision-making and following through on initiatives

• Strong strategic leadership and visionary thinking.

• Excellent communication, collaboration, and interpersonal skills.

• Ability to analyze and interpret data to make informed decisions.

• Strong problem-solving skills and ability to identify and implement solutions to complex risk management challenges