Job Summary

The incumbent will manage all Global Transaction Banking service channels including all e-channels and partnerships including Fintechs, service providers and network expansion partnerships in line with the overall GTB and QNB Group strategy. The role includes the management of all innovations and solutions in related areas with close coordination with the cash management products and Trade services product teams.

Main Responsibilities

• Ultimately responsible for developing and marketing the e-channels for the corporate bank as well as developing and managing network partnerships, Fintech tie ups and other tie ups with service providers. All solution developments must be value adding, client centric service propositions for customers to uphold banks position as a key cash management and Trade services player in Qatar and the global markets it operates in.

• Supports in attaining revenue, profit, profitability supporting the sales team, in line with vision and mission of GTB and the group and /or other set targets imposed by the Senior Management team.

• Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.

• Applies rigorous selectivity in partnerships upholding QNB’s interest overall.

• Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.

• Act within the limits of the powers delegated to the incumbent.

• Accountable for proactive gathering and analysis of market and business intelligence information as well as interfacing with Business Intelligence and Economic Research departments to ensure that Department’s activities are targeted are client centric and meet prevailing customer needs as well as to respond to competition to ensure QNB’s market share and positioning.

• Responsible for the initiation and development of cutting edge e-channel solutions as well as the development and management of partnerships in line with a client centric approach and the overall ambitions of the GTB and the organization to position itself as an innovative and leading GTB bank in all markets it operates in.

• Responsible for the development of digital solutions in line with market trends and client needs and produces all related presentations, collateral and support material to support the commercialization and sales efforts

• Work with HO and Country Managers, to support the business objectives of the Cash and Trade business by working on their digital requirements and setting up any partnerships with financial institutions and/or Fintechs to complete

• any solution gaps that client requirements might need.

• Responsible for working with the Global sales team on commercialization of digital channels and provide digital channel or partnership solutions to client requirements identified effectively

• Responsible for all digital channels KPIs and issues resolutions as well as the smooth running of any partnerships and alliances in addition to any targets set by management.

• Coordinates with the sales team for initiating, maintaining and enhancing relationships with customer requiring digital solutions, and develops any new products or product enhancements to ensure their business needs are identified and well served.

• Responsible for implementation of a one point of contact concept to respond to and resolve all customer needs and queries pertaining to digital activities.

• Assist customers in all their queries on Bank’s product and seek solution to their requests.

• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

• Accountable for preparations and implementation of digital channels and partnerships strategic and business plans in relation to Corporate and Institutional Banking strategy and QNB Group objectives, as well as ensures they are communicated and cascaded to the employees under supervision.

• Responsible for initiating, developing and implementing policies, standards, systems and procedures pertaining to the function under supervision in line with QNB guidelines and policies as well as external regulations and high market standards. Ensures that these are adhered and followed to the fullest extent on a daily basis.

• Manages all project implementations pertaining to digital channels developments and enhancements as well as all partnership and ensuring all requirements are developed, met and tested correctly.

• Responsible for preparation of digital channels marketing plans, client collateral, pitchbooks, sales support material and supports marketing activities along side Global GTB Sales within the department to promote corporate banking products/ services in their best position.

• Proactively monitors the performance of all partnerships and aliances formed as well as all digital channels.

• Proactively monitors results of marketing activities and initiates marketing plans review if necessary.

• In liaison with Corporate Communication function and other business units of the Bank supports building and promoting QNB brand image.

• Represents the Bank at professional/ industrial organizations/ venues, conferences and workshops to represent QNB group digital banking capabilities.

• As an owner of digital led products, expands and manages rollout of Cash and Trade product capacity out of Qatar for QNB oversees network to support the Qatari business expansion.

• Responsible for setting and implementation of appropriate pricing structures / policies for digital products.

• Builds and expands product capability out of Qatar for QNB Overseas to support the Qatar business expansion.

• Acts within the limits of powers delegated to the incumbent and adheres to QNB policies.

• Ensures identification and development of internal control systems to address control weakness.

• Is responsible for identification of operational, market, sovereign and or other types of risk related to digital channels and partnership activities and addresses them through appropriate mitigation procedures.

• Is responsible for managing human resources of the Department including but not limiting to manpower and resources planning, selection and recruitment, managing the performance appraisal process, resolving internal disputes within the team thus ensuring that employees in the department have all the required resources for carrying their work and are performing to the achievement of the Bank's and department goals.

• Builds and maintains strong working relationships with other Departments and functions within the Bank to ensure harmonious processes and effective work relationships as well as to promote synergy within the Bank.

• Ensures that any internal disputes are resolved promptly and sufficiently.

• Is responsible that activities of the Department are well documented as per applicable internal and external requirements as well as reports to the Senior Management team on the Department's performance.

• Ensures provision of timely and accurate information to the Group's senior management team, external and internal auditors and the Group's compliance function as and when required.

• Performs any other tasks and projects as assigned by the direct manager pertaining to Corporate and Institutional Banking and QNB Group activities.

Education and Experience Requirements

• University graduate BA or MBA preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Master’s degree is highly preferred.

• At least 2 years of banking relevant experience, preferably within a highly rated international bank.

• Outstanding oral and written communication skills in English

• Knowledge of Arabic language - preferred

• Knowledge of any relevant widely used languages in a business environment is an advantage

• Knowledge of risk management concept and practices

• Understanding of relevant laws, regulations and practices pertaining to digital channels, cash management and trade services in particular and Banking Industry in general

• Good understanding of Corporate Banking customer base, it's needs and expectations

• Familiar with balanced scorecard approach

• Outstanding financial planning and budgeting ability

• Strong analytical skills with ability to communicate both verbally and in writing

• Proficiency in preparation and utilization of financial modeling

• Proficiency in PC programs: MS Word, PowerPoint, Excel and other relevant applications

• Excellent people relationship skills and team management

• Ability to motivate and lead teams from diverse cultural backgrounds

• Good organizing skills

• Ability to make decisions and follow through initiatives

• Customer service orientation

• Integrity and self-management