Job Summary

The incumbent will be responsible for safeguarding the Group properties and ensuring that adequate protection & security devises and precautions are in-place to prevent any accidents in Group’s local premises.

Main Responsibilities

A. Shareholder & Financial: - Ensure that the Group premises are safe guarded - Access and Egress Control of all persons and vehicles. - Implements KPI’s and best practices for Branches Security - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External): - Ensure that all QNB premises are in compliance with regulatory and Group’s safety requirements and that all safety requirements are followed by the staff. - Assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory): - Conduct security checks to ensure security equipment are functional (such as break-in alarms, CCTV monitoring, burglary lock down systems, etc.) and monitor Supervisors and security company staff. - Controls the access and Egress of personnel, vehicles and material of an assigned area, seeks proof of identification or authorization and may confirm with supervisor that certain personnel are allowed into a specific area. - Operates access control and intrusion detection equipment, in the process of maintaining set levels of physical security. - Observing and detection of unauthorized and/or suspicious vehicles, persons and/or objects within his assigned operational area. - Assist in preparing security system design works, quotations, site work supervision, etc. for new & renovated branches & ATMs security system. - Ensure working of proper access control system; verify gate passes, visitor/contractor passes as required, coordinate with receptionist staff for following up the procedures. - Coordinate with Security guarding Supervisors and senior officer on security issues and to derive appropriate solutions - Ensure testing & maintenance of all prevention equipment’s, Access control, etc., and initiate preventive maintenance with maintenance contractors. - Train the staff in the Safety and Security Unit on the use of fire fighting, accident prevention, and handling hazardous situations. - Initially investigate accidents and report to Security Supervisor with the recommendations to avoid recurrence. - Maintains a detailed log of all post activities/ incidents during the shift and reports any incidents/events/breaches of security, to the supervisor immediately. - Conducts security patrols of Building Premises and assets, detect any signs of intrusion and ensuring security integrity - Coordination with QNB SOC for any issue regarding security. - Effective radio communication skills. - Respond to Alarms/Emergency situations - Write Reports of Daily Activities - Act as a first responder in situations of an emergency or to provide first aid/and or assistance required by Emergency Controller

Education and Experience Requirements

- University graduate (Bachelors) preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). Security certifications are a plus.

- At least 2 years of relevant experience, preferably within a highly rated international bank.