Job Summary

Job Purpose Summary: The incumbent is responsible for the supporting of ATM facilities team to handle the works for all ATM installations. The incumbent will be responsible for managing the day-to-day operational aspects of ATM projects, scheduling and planning, budget control, coordination of Projects & Engineering team and overall supervision of the execution of ATM projects in accordance with the business plan and requirements.

Main Responsibilities

A. Shareholder & Financial: - Follow budgets, policies and procedures in relation to ATM operations, for the achievement of overall organizational strategy & Business plan objectives. - Assist all ATM installation & maintenance to ensure timely completion within the assigned costs and specifications. - Implements KPI’s and best practices for ATM Management. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External): - Coordinate with concerned Retail and Projects & Engineering, ITD, corporate Communication departments to ensure that project requirements are understood and achieved targeted completion of each department tasks for ATM projects. - Co-ordinate the activities of ATM projects team, consultants and contractors to ensure efficient projects implementation. - Continuously monitor progress in terms of the status of the plan and the budget and report back to AVP ATM Management. - Assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory): - Follow up & prepare the coordinated ATM project plan and budget allocation for the year. - Assign & manage the ATM team to ensure accomplishment of the duties as per the required scope of works and in co-ordination with the consultants & other relevant departments. - Prepare the schedule of ATM installation projects and work program of each project to be executed as per the budget. - Review & approve project drawings, scope of works, work orders, contracts, etc. upon securing required approvals as per policy. - Coordinate with ITD, Safety & Security, and Corporate Communications departments at various stages project to ensure the completion of branding, security equipments, data line connection as per the project schedule. - Anticipate and identify deviations from a plan or schedule early, and inform the Head of Projects & Engineering of such instances to keep informed of the likely impact viz. slack time, delays in project completion etc. so as to take corrective action. - Monitor & plan the needed resources (contractor’s manpower, material/ machinery, municipality permit requirements etc.) for the project and direct & monitor the project operations, manage and control the project budget, review and approve cost reports and monitor progress with support from the ATM team and Head of Premises & Facilities. - Coordinate with Projects & Engineering team and Administration departments on various municipality & civil defence permit requirements of the projects. - Ensure the timely procurement of materials and various resources for the timely completion of the project. - Crosscheck the contractor's payments, variations, etc., and provide comments/ suggestions and approvals within the delegated authority. - Facilitate co-operation and co-ordination within the team and other departments for achieving the department goals.

Education and Experience Requirements

Bachelors or diploma degree in relevant field

No experience required, entry level role