Job Summary

The incumbent will be primarily responsible for supporting the Training Center Reception & Admin incumbent in providing effective administrative assistance and services in all assigned duties relating to the effective and professional running of training programs and the centre itself.

Main Responsibilities

A. Shareholder & Financial:

- Implements KPI’s and best practices for Senior Officer, L&D Operations role.

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

- Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

- Provide timely & efficient support to internal & external training specialists, providers and consultants, as applicable.

- Build and maintain strong and effective relationships with all other related units/colleagues to achieve the Department’s goals/ objectives.

C. Internal (Processes, Products, Regulatory):

- Support the logistics and activities of instructors engaged in training employees.

- Collate all training participant feedback and provide consolidated data to the Training Center Reception & Admin incumbent.

- Maintain, generate and keep training material for trainer/participants ready for all programs and events organized at/by L&D centre.

- Support the efficient delivery of all Face to Face training courses delivered in the training centre

- Prepare basic documents such as to attendance sheets, name plates, certificates etc. for efficient conducting of the training programs.

- Support the maintenance of the Learning & Development Library consisting of video/audio tapes, books and other materials and update the records for lending and returns.

- Support internal & external Assessors with logistical arrangements to conduct various assessments; as necessary.

- Maintain the overall appearance & upkeep of the L&D Center, in the most professional way possible, at all times.

- Resolve PC/networking & infrastructure issues with IT and General Services when required.

- Provide effective and efficient administrative support for online learning

- Support in all reporting and requests for information on a timely and accurate basis

- Resolve PC/networking & infrastructure issues with IT and General Services when required.

- Any other ad hoc projects and tasks as required.

D. Learning & Knowledge:

- Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

- Possess a good understanding of HR L&D policies and procedures.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

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- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

Education and Experience Requirements

- University graduate preferably with a Major in in Management Information System, Business or related discipline such as Training & Development Or Training Administration

- Professional use of excel and MIS background.