Job Purpose Summary

The incumbent will perform tasks relating to guarantees in the most effective and efficient manner resulting in the highest level of customer service quality and ensuring that the related financial and operational risks are mitigated. The incumbent will be responsible for complying with the International Chamber of Commerce Rules and to Group’s policies and procedures.

Essential Duties & Responsibilities by Dimensions

A. Shareholder & Financial:

- Implements KPI’s and best practices for Senior Associate, Guarantees role.

- Act within the limits of the powers delegated to the incumbent.

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External):

- Provide adequate and efficient transactions in relating to the Guarantees to internal customers and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.

- Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/ objectives.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

C. Internal (Processes, Products, Regulatory):

- Process and handle domestic and international bank guarantees with strict compliance to Group’s policies and procedures and International Chamber of Commerce Rules.

- Process transactions for issuing of guarantees, amendment, cancellation, lodgment of claims and payment within the limit as per the credit policy.

- Handle Swifts/ Telexes of transactions relating to bank guarantees.

- Prepare periodical reports of issued and outstanding guarantees on behalf of customers, and Banks and report them to the Assistant Manager Guarantees

- Liaise inside and outside the department in order to improve service quality and for Bank Guarantees services.

D. Learning & Knowledge:

- Keep abreast of changes in International Chamber of Commerce/ relevant URDG rules and local/ international laws and regulations affecting trade finance operations relating to guarantees.

- Identify areas for professional development of self and act to enhance professional development of self.

- Ensure high standards of confidentiality to safeguard commercially sensitive information.

- Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

Education and Experience Requirements

- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)