Job Purpose Summary

The incumbent will process Export Letters of Credit in accordance with international rules and regulations in a way that supports the business units and ensures a good working relationship with the Group’s clients.

Essential Duties & Responsibilities by Dimensions

A. Shareholder & Financial:

- Implements KPI’s and best practices for Associate, Import & Export role.

- Act within the limits of the powers delegated to the incumbent.

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank

B. Customer (Internal & External):

- Liaise with internal and external clients in order to meet their needs in a timely and accurate manner.

- Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/ objectives.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

C. Internal (Processes, Products, Regulatory):

- Accurately process ordinary transactions relating to advising, amendment and cancellation of Export Letters of

Credit and ensure work accomplishment in strict compliance with International Chamber of Commerce Rules and

Group’s policies and procedures.

- Input transactions for advising, confirmation, amendment and cancellation of Export Letters of Credit on a timely

basis.

- Settle value of documents, sight, in same value dates ensuring full funding coverage with FX, Treasury and Credit Department to avoid loss due to delay of payment interest.

- Advise and add confirmation to certain export letters of credit that include special terms and conditions such as Oil and Gas transactions.

- Prepare vouchers for commissions, charges and contingent liabilities.

- Deal with clients on routine operational issues for advising of Export Letters of Credit and handling of documents. Dispatch export letters of credit and related documents to clients and Banks.

- Communicate with Banks by Swifts/ Telexes for transactions relating to Export Letters of Credit. Release negotiated documents to correspondent Banks.

- Provide periodical reports of opened and outstanding Export L/C to the Head of Import & Export L/Cs for him to monitor the workflow.

- Prepare and submit reports to the Head of Import & Export L/Cs to monitor workflow and income in addition to the monthly and quarterly reports.

D. Learning & Knowledge:

- Keep abreast of changes in International Chamber of Commerce/ relevant UCP rules pertaining to Export Letter of Credit.

- Ensure high standards of confidentiality to safeguard commercially sensitive information.

- Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

Education and Experience Requirements

- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)