Job Summary

The incumbent to assist in establishing a group wide project portfolio management for all planned and ongoing IT projects at HO, International branches and Subsidiaries. Manage the overall project portfolio within the QNB Group. Monitor, steer, track all projects in order to ensure that projects are implemented and completed within the defined time, budget and scope with the support of the originally allocated resources. Prepare management information reports on all planned and ongoing projects on a continuous basis on the status of project completion and suggest corrective action if required.

Main Responsibilities

A. Shareholder & Financial:

- Manage HO, International and Subsidiary project operations to ensure timely completion within the assigned costs and specifications. Monitor and control expenses within the estimated budget

- Analyse and forecast revenue, profitability, margins, bill rates and utilization areas of projects at the Group level

- Strategic alignment of projects in terms of selection and prioritization in line with strategic objectives

- Periodic reporting of Project status.

- Implements KPI’s and best practices for Group IT Project Portfolio Management

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

- Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

- Act as the unique hub in QNB to collect all IT project status

- Prepare presentations of new project proposal to IT management

- Follow-up on potential project issues with concerned parties

- Assist the VP Group project portfolio management in all IT project related matters (collection of data, liaison with project managers, preparation of relevant material and information)

- Assist in liaising with all divisions in order to set up new projects (i.e., critical path, milestones, project organization, budget, resources, etc.)

- Follow-up on potential project issues with concerned parties and ensure resolution of issues within defined time frame

- Effectively communicate relevant project/ practice information to superiors and peers

- Assist in training all project responsible parties on the IT project management methodology within QNB Group

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Assist in the development and preparation of all policies/ processes and procedures as well as standards

- Assist in the creation and maintenance of an inventory of projects incl. all related and necessary documentation and information

- Assist in introducing the new IT project management methodology successfully within QNB Group

- Assist and support in the development and introduction of all documentation, project control and reporting templates

- Create and maintain an inventory of projects incl. all related and necessary documentation and information

- Regularly update project information through the preparation of project status reports

- Participate in relevant project/ team meetings as and when required

- Develop and foster through the establishment of best practice standards and governance, providing direct assistance/ coaching, a project management culture across all functions of the bank

D. Learning & Knowledge:

- Possess a thorough understanding of Project Management theory and practice

- Identify areas for professional development Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time.

- Manage the secretarial support to the monthly International Portfolio Review committee, ensuring a reporting pack is completed with value adding commentary and an action log maintained. This will involve leading on cross department collaboration pre and post committee meetings to ensure actions are completed in a timely manner.

- Ensure that the Group’s best interests are given utmost importance when reviewing and recommending Risk related issues, initiatives and activities by application of Group standards.

Education and Experience Requirements

- Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).

- At least 8 years of relevant experience, preferably within a highly rated international bank.

- Professional certifications such as PMP, Prince II, PfMP, PgMP, MoP

- Proven track record in a similar position, preferably in or with a PMO of a bank with international exposure

- Training courses and certification in systems technology, management and banking