Job Purpose Summary:

The incumbent will:

- Implement the vision of Group Operation for Quality Control standards and monitor activities of different Operations domains such as Assets Operations, Trade Finance, Accounts Operations, Loans Operations etc. to ensure that proper control are being followed.

- Control and monitor the ongoing projects with the Operations domains and ensure that these are adhering to the strategic project plan.

- Review and approve all enhancement of process / system quality certifications.

- Conduct development and re-engineering studies on identified processes, products or services for international branches.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

- Monitor Key Performance Indicators (KPIs including TAT, errors rat, and service level agreement) for performance monitoring and quality measurement purposes for the transactions performed by respective Operations teams and monitor their achievement on periodic basis.

- Implements KPI’s and best practices for Vice President International Quality Control role.

- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.

- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B. Customer (Internal & External):

- Build and maintain strong and effective relationship with the all other related departments and units to achieve the

Group’s goals/ objectives.

- Provide timely and accurate information to the external and internal auditors and the Compliance function as and

when required.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Establish procedures for the safekeeping of all client documents where applicable, ensuring that documents are safe from theft/ damage and the environment and send it to the archiving store.

- Ensure all KYC and other regulatory requirements are met while reviewing operations transactions / activities and necessary records are available.

- Ensure employee training and development with Direct Supervisors are being conducted.

- Make sure to conduct Periodic meeting with Direct Supervisors.

- Ensure smooth running of day-to-day work, including strict adherence to policies and procedure.

- Ensure timely delivery of accurate data and performance reporting to the clients (where applicable) and to the management.

- Build and maintain strong and effective relationship with all other related Stakeholders to achieve Group’s goals

- Support International Branches and subsidiaries

- Continuous improvement

- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.

- Identify and encourage people to adopt practices better than the industry standard.

- Continuously encourage and recognise the importance of thinking out-of-the-box within the team.

- Encourage, solicit and reward innovative ideas even in day-to-day issues.

D. Learning & Knowledge:

- Possess superior knowledge of developments in branch operations processes, controls, rules/ regulations /audit / quality and best practices, as applicable.

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Understanding of the financial instruments.

- Good understanding of asset valuation methods and related market standards

- Strong understanding of the fund and mandate management strategies

- Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.

- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.

- Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

Education/Experience Requirements:

- Bachelor degree University Graduate/preferred with a Major in:

Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)

- At least 12 years of relevant experience, preferably within a highly rated international bank / Minimum 6 years of experience in the banking industry with special emphasis on operations.

- Preferably, experience in the audit and control.