Job Purpose Summary:

The incumbent will perform the settlement, processing and reconciliation transactions pertaining to all accounts and will ensure customer satisfaction by providing superior customer service.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

- Implements KPI’s and best practices for Manager, Accounting & Settlement role.

- Act within the limits of the powers delegated to the incumbent.

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External):

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Process charge backs and disputes within the required time frame in order to reduce losses.

- Ensure posting of transactions on a daily basis so that operating standards are fulfilled.

- Process card transactions disputes in an accurate and timely basis to meet customer demands.

- Reconcile the accounts on a daily basis.

- Assist branches and related departments as needed

- Answer questions and resolve problems as needed.

- Support and replace Card Processing personnel as needed.

- Keep management informed of area activities and of any significant problems.

- Attend and participate in meetings as required.

- Stay abreast of changes in Card disputes operations and policies.

- Extract MIS on timely basis for the purpose of closely monitoring them.

- Ensure compliance with all legal and regulatory pronouncements.

- Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention.

- Support International Branches and subsidiaries

D. Learning & Knowledge:

- Stay abreast of changes in Card Processing operations and policies.

- Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements:

- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)

- At least 6 years of relevant experience, preferably within a highly rated international bank / cards operations is preferable.