Job Summary

The incumbent is primarily responsible for coordinating and monitoring ongoing projects within IT and ensure that these projects are on schedule as per the strategy plan. The incumbent will also prioritize and reschedule the projects given the available resources and criticality of user requirements

Main Responsibilities

A. Shareholder & Financial:

- Compare financial data for practice to that of other practices and seek ways to maximize revenue. Manage and achieve revenue goals set for projects

- Implements KPI’s and best practices for Senior Manager, IT Project Management

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

- Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

- Maintain relations with the project recipient for progress reporting and project evaluation.

- Continually liaise with the IT Research & Strategy for assigned projects and requirements, with the aim of achieving the Group’s overall business plan.

- Build effective and manage vendors by contractual obligations on both ends.

- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives.

- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Define project goals to be achieved and measurement methods to track the achievement of the benefits.

- Controls and monitors “triple constraints”—project scope, time and cost(quality also)—in managing competing project requirements Handle multiple large and complex projects in parallel

- Effectively follow the Project Management Methodology while managing the projects

- Assist in creating project management methodologies for the implementation of all IT related projects within the Group.

- Approve the schedule of projects and work program of each project to be executed as per the budget and ensuring timely vendor selection/ procurement of equipment, hardware, software and various resources for the timely completion of projects.

- Direct the successful implementation of the project, including the restructuring of business processes and procedures to deliver efficient and effective operations while utilizing the capabilities of the new system.

- Review project design documents prepared by staff consultants and contractors and ensure they meet QNB and regulatory standards and quality expectations.

- Monitor the efforts of the project team to accomplish the project plan and take action as needed to resolve issues interfering with the successful completion of the project.

- Ensure that quality management is implemented in all IT processes.

- Prepare the project initiation reports, project closure reports and all other requisite reports on a timely basis.

- Report project progress and problems to management on a timely basis.

- Maintain an inventory of projects and CAPEX spend incl. all related and necessary documentation and information

- Prepare documentation, project control and reporting templates - Participate and support in the set up and running of relevant project/ team meetings as and when required

- Effectively communicate relevant project/ practice information to superiors and peers.

- Project Coordination: Assist in coordinating project activities, ensuring alignment with project plans, objectives, and timelines. Collaborate with internal and cross-functional teams to monitor project progress, track deliverables, and address any issues or obstacles.

- Documentation and Reporting: Maintain accurate project documentation, including project plans, status reports, meeting minutes, and other project-related artefacts. Assist in the preparation of regular project status updates for project managers and stakeholders, highlighting key milestones, risks, and achievements.

- Stakeholder Management: Support effective communication and engagement with project stakeholders, including clients, vendors, and internal teams. Organize and schedule project meetings, preparing meeting agendas, and distributing minutes. Provide timely project updates to stakeholders, ensuring transparency and alignment.

- Regulatory Compliance: Adhere to regulatory guidelines and industry best practices relevant to the banking sector. Assist in ensuring that projects meet regulatory requirements and compliance standards throughout the project lifecycle.

- Risk Management: Identify and assess project risks, contributing to the development of risk management strategies and mitigation plans. Monitor project risks and issues, and assist in implementing appropriate actions to address them. Escalate significant risks and issues to project managers as needed.

- Quality Assurance: Contribute to ensuring that project deliverables meet the required quality standards. Assist in conducting quality reviews, verifying project outcomes, and addressing any identified deficiencies. Collaborate with the project team to implement corrective actions and improve project performance.

- Task and Resource Management: Support the assignment of tasks to team members, monitoring task progress, and ensuring adherence to project schedules. Assist in resource allocation and coordination to ensure that the necessary resources are available for project activities.

- Process Improvement: Identify opportunities for process improvement and efficiency gains within the project management function. Contribute to the development and enhancement of project management methodologies, tools, and templates. Proactively share recommendations and best practices with the project management team.

- Serve as key participant in team and client meetings.

- Handle difficult project personnel situations directly, using appropriate discretion, and in liaison with the Human Capital function.

- Assess the efficiency and the effectiveness of the project and system once implemented, taking appropriate steps to resolve any problems/ issue noted.

- Ensure protection and security of project information from any unauthorized access within the overall security policy of the Group.

D. Learning & Knowledge:

- Possess a thorough understanding of the Group’s IT related service offerings, technical preferences, and technical direction.

- Understand system internals, architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver.

- Identify areas for professional development of self and act to enhance professional development.

- Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time

Education and Experience Requirements

- Bachelor’s degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred

- At least 8 years of relevant experience, preferably within a highly rated international bank.

- Certification in Project Management (PMI).

- Training courses and certification in systems technology, management and banking.