Job Summary

The incumbent is primarily responsible for the administering of the main server operating systems and applications of Remittance and Messaging Support. The incumbent will ensure maximum security, operational continuity and contingency controls for every assigned system platform.

Main Responsibilities

A. Shareholder & Financial:

- Perform necessary system administration to support Remittance and Messaging Support operations and further the Group’s strategy.

- Implements KPI’s and best practices for the administering of the main server operating systems and applications of Remittance and Messaging Support.

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

- Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

- Maintain relations with selected vendors and partners for systems software, application, and hardware delivery, maintenance and support.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Install, monitor and maintain the main servers systems and applications for Remittance and Messaging Support.

- Provide a reliable operating systems environment in order that the applications meet the required service levels (SLA).

- Prepare the documentation for specific platforms’ procedures and guidelines for business continuity and contingency planning of the Group’s systems architecture within the overall contingency planning policy of the Group; and check daily outcomes.

- Prepare the documentation for specific platforms’ procedures and guidelines for data and systems security of the Group’s main systems within the overall systems security policy of the Group; and check daily logs and exceptions.

- Monitor performance, sizing and utilization of assigned main systems operating systems, applications and resources.

- Provide automated and documented procedures in order to support simplification of data centre operations activity for daily procedures and synchronization of backup site.

- Provide automated and documented scripts for backup and retention of data on external storage within the backup and retention policy of each main system.

- Execute change management procedures with version and backtrack control.

- Confer with and seek guidance from the Manager, Remittance and Messaging Support in handling more complex jobs.

- Ensure timely resolution of operating systems and application failures on main systems.

- Provide guidance to the Senior Associate, Remittance and Messaging Support in handling more complex jobs.

- Report to the Manager, Remittance and Messaging Support for approvals of work and prioritization of projects on hand.

- Installation and upgrades of operating systems.

D. Learning & Knowledge:

- Possess in depth technical knowledge in operating systems of assigned main servers to provide a convenient platform for systems delivery, understanding the network and systems architecture to resolve any business disruption or inconvenience to the users that may critically impact the Group.

- Understand assigned systems’ internals, architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes. Perform careful analysis to ensure congruence with the Group’s long term planning and approved strategy.

- Be aware of systems security in application and system software to implement and monitor policy and ensure full protection of software and data from un-authorized access or disruption of services.

- Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements

- Bachelors graduate preferably with a Major in Computer Science, MIS, Engineering, Business Administration or Information Technology (related field of study).

- At least 6 years of relevant experience (such as Linux, Windows, Apache, WebLogic, OpenShift), preferably within a highly rated international bank.