Job Summary

The incumbent will be responsible for evaluating existing information and user data requirements and communicate the recommendation of enhancements to the applications via parameter setting or system enhancements in coordination with the development of electronic channel system for system behaviour and reporting.

Main Responsibilities

A. Shareholder & Financial:

- Communicate comprehensive and cost effective solutions to user requirements keeping in mind the Group’s budgets and targets.

- Implements KPI’s and best practices for E-Channels System Analysis

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

- Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

- Provide user testing, training and documentation.

- Evaluate user requirements and communicate the most suitable parameters for the applications for General ledger, transactions, and reporting.

- Act as a liaison between technical and non-technical users. Interact with technical resources in problem resolution and business users for desired outcome.

- Interface with executives, end users and other technical resources to fulfill end user requirements.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Analyze and document current application parameters.

- Document, coordinate and obtain user approvals on the suggested new parameters, system procedures and controls.

- Evaluate user information requirements and recommend and design the proper control & management reports in order to fulfill these needs.

- Recommend and configure the application parameters to suit the business, users, and regulations requirements.

- Prepare documentation for the system user guides as per the overall documentation policy.

- Coordinate with users and various internal and external parties the testing and certification of systems enhancements and new applications or parameters.

- Design reports for the business (MIS) and provide the details to the development team for development using approved MIS templates.

- Review the data within the applications, recommend corrections and ensure the quality of the data.

- Prepare test environments by loading adequate data for testing based on approved acceptance criteria and test cases.

- Design reports and decides which data to be utilized in order to provide users with the proper reports required for their business needs.

- Review and approve data migration methods outcomes.

- Approve or disapprove the applications which are being tested for live usage.

D. Learning & Knowledge:

- Require understanding of the user requirements and existing systems in order to evaluate the requests and communicate the proper solutions.

- Develop the ability to perform and prioritize various support services.

- Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements

- Bachelor’s degree in in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).