Job Purpose Summary:

The incumbent will handle Applications, Documentations relating to Trade Finance, Corporate Action and Payments in accordance with rules and regulations in a way that supports the business and ensures timely processing with high level of customer service quality.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

• Perform daily balancing of the related suspense/ transit accounts and notifying the Supervisor of items that have not yet been cleared for initiation of timely follow-up in this regard, and thereby help avoid any losses to the Group on account of such transactions.

• Implements KPI’s and best practices for Senior Officer Operation Support Center role.

• Adhere to set Key Performance Indicators (KPIs).

• Ensure that the information disclosed is complete, accurate and in accordance with the confidentiality rules.

• Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

• Liaise with QNB clients Corporate in order to meet their needs in a timely and accurate manner.

• Build and maintain strong and effective relationships with all QNB Corporate clients and the other related departments to achieve the Group’s goals/ objectives.

• Liaise with counterparts, customers and other internal and external parties, as applicable.

• Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.

• Provide adequate and efficient remittance processing, bulk processing services (i.e. clearing/collection, salary transfers, post-dated cheques (PDCs) to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate and government customers in a more efficient manner, resulting in increased external customer satisfaction levels.

• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

  improvements in turn-around time.

C. Internal (Processes, Products, Regulatory):

• Accurately handle applications and documentations of transactions relating to processing issuance, amendment, payment demands/claims settlements, cancellation of issuance of delivery order/ Shipping Guarantee, related toL/Cs and ensure work accomplishment in strict compliance with International Chamber of Commerce URDG and ISP 98 Rules and Group’s policies and procedures.

• Request proper transaction approvals RTA’s for all related Trade Finance transactions following up pending approvals/documents with all related departments.

• Deal with clients on routine operational issues relating to handling of documentations and enquiries for issuance, amendment, payment of demands and cancellation and handling of documents.

• Communicate with clients for transactions relating to Bank L/C’s. Release documents, advices relating to clients.

• Prepare and submit reports to the Manager-Operations Support to monitor the pending documents, transactions awaiting client’s collection from the Help Desk to ensure timely handling.

• Keep abreast of changes in International Chamber of Commerce/ relevant, URDG, UCP and ISP 98 pertaining to letters of guarantee and bills for collection, and local international laws and regulations affecting the trade finance operations.

• Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.

• Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.

• Ensure any suspicious transactions identified are timely informed to and discussed with the Supervisor Corporate/ his superior for resolution and if required, reported to the Head of AML (reporting to Group Compliance).

• Constantly strive to reduce/minimize all kinds of errors while processing requests pertaining to the department.

• Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to salary transfer requests, along with the respective employee-related information, prior to processing such transactions

• Log corporate action queries/ issues, escalate/ route issues where necessary and facilitate tracking of the queries/ issues until final resolution to ensure timely customer service in compliance with set policies and procedures.

• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common queries/ issues within the delegated authority.

D. Learning & Knowledge:

• Develop knowledge of processes, products and services to resolve/ route queries/ issues for timely resolution.

• Possess knowledge of developments in fund transfer and SWIFT operations, including but not limited to best practices, pertinent legal requirements and system advancements.

• Possess knowledge of developments in bulk processing systems/ operations and collection rules/ regulations

• Ensure high standards of confidentiality to safeguard commercially sensitive information including information pertaining to fund transfers.

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

Education/Experience Requirements:

College Diploma or Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)