Job Summary

• The incumbent will be primarily responsible for providing effective support to the SME Sales team.

• The key role includes, but is not limited to the following:

1. Proactively assisting in managing & developing existing & new relationships within the delegated authority and in accordance with QNB credit policies and procedures.

2. Closely work with his senior team members to develop and expand the bank’s corporate business from existing corporate customers and new relationships in line with the bank’s strategy.

3. Assist in the preparation of credit proposals, starting from negotiation stage with the customers until limit booking.

4. Coordinate with other departments to ensure smooth operations of the accounts.

Main Responsibilities

• Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/ queries of the SME customer base including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives.

• Assist in servicing the needs / queries of the customers under the team’s portfolio.

• Liaise with customers for their day-to-day banking requirements

• Ensure customers are well informed of their facilities and other matters,

• To assist customers in all their queries on Bank’s product and seek solution to their requests.

• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Education and Experience Requirements

• University graduate (Bachelor) preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).

• At least [2] years of relevant experience, preferably within a highly rated international bank.

• Excellent oral and written communication skills (including report writing) in English and Arabic.

• Good interpersonal and presentation skills.

• Understanding of the relevant laws, regulations, and practices.

• Ability to make decisions and follow through with initiatives.

• Personal integrity and self-management.

• Planning, organising, and analytical ability.

• Results oriented.

• Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.

• Good track record in sales and client service.

• Awareness of risk management concepts and practices.

• Good knowledge of SME banking products.