Role Summary

The incumbent will be responsible for assisting, developing and maintaining the existing ties with all the entities involved in Corporate Social Responsibility (CSR) related activities across the Group and implementing the Group’s CSR strategy.

Role Description

A. Shareholder & Financial:

- Implement CSR related budgets to facilitate the delivery and execution of the communications strategy.

- Assist in creating Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the CSR and assist in monitoring their achievement on a periodic basis.

- Implements KPI’s and best practices for Corporate Social Responsibility.

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

- Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

- Maintain regular contact with Business Heads, Managers and Leaders to ensure full integration and congruence of CSR goals and objectives with Business goals and objectives.

- Provide timely and accurate information to external and internal auditors and to Group Compliance, as and when required.

- Assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Implement department policies and procedures which will set out the principles, methodology and techniques to establish effective CSR duties.

- Assist in designing, developing and executing the CSR relationship strategy.

- Implement the CSR relationship reporting process, liaising with participating business units and preparation of the environmental section of the triple bottom line CSR report.

- Implement all monitoring activities and review/ analyze the Social Compliance audit reports.

- Assist in identifying and developing relationships with national and international non-governmental organizations (NGOs) and advocacy groups concerned with labour, environmental, community, inclusion and other issues.

- Implement the CSR relationship activity for each business unit and pull together all individual business unit plans to form an overall CSR strategy.

D. Learning & Knowledge:

- Possess a solid understanding of global CSR best practices.

- Understand legal and regulatory requirements in Qatar relating to Environment, Energy use and Human Rights.

- Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time.

Qualifications

- Excellent oral and written communication skills in English and Arabic (preferred).

- Assertive interpersonal skills and ability to develop effective working relationships across the company and the external CSR relationship community.

- Excellent presentation skills.

- Resilient, with the ability to work to deadlines and maintain high levels of professionalism under pressure.

- Self-motivated, eye for detail.

- Flexible team player and able to work and deliver under pressure.

- Ability to actively listen to others and communicate to create clarity, focus, and alignment. Able to collaborate effectively with a wide range of functions across the Group, to identify and create the right solution for purposes of CSR.