Job Summary

The incumbent is primarily responsible for supervising and maintaining the organization’s repository of software applications through best practices and the appropriate staffing. The individual will guide his/her application and development team on issues related to the design, development, and deployment of critical information and Banking software systems.

Main Responsibilities

A. Shareholder & Financial:

- Provide effective solutions to user requirements.

- Take part in the overall IT strategy execution.

- Assist in implementing Key Risk Indicators (KRIs)

- Assist in implementing Key Performance Indicators.

- Implements KPI’s and best practices for Core Banking Application System Analyst

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

- Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

- Collaborate with analysts, designers, and system owners in the development and unit testing of new software programs and applications.

- Liaise with developers to assist with quality assurance, program logic, and data processing.

- Liaise with Senior Manager – Core Banking Applications for prompt rectification of any problems or emergencies.

- Liaise with network administrators and software engineers to assist with program logic, and data processing.

- Internal (Processes, Products, Regulatoryall their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Engage in the development and deployment of new applications, system software, and/or enhancements to existing applications throughout the enterprise.

- Analyze existing applications’ effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.

- Make recommendations on software services in support of development efforts.

- Ensure that any new software integration into bank systems meets functional requirements, system compliance, and interface specifications.

- Cultivate, disseminate, and enforce procedures, and quality assurance best practices.

- Prepare documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.

- Ensure proper implementation of strategies, policies, standards and guidelines of project management and control to deliver the projects objectives within the limited resources, time and budget.

- Involve in the preparation and maintenance of documentation and standards for the different activities and system user guides as per the overall documentation policy.

- Ensure compliance and adherence to the existing standards and policies.

D. Learning & Knowledge:

- Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems.

- Possess knowledge of system architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes.

- Perform careful analysis to ensure changes are in congruence with the Group’s long term planning and approved strategy.

- Identify areas for professional development of self and act to enhance professional development of self and direct reports and act to enhance professional development of self and others.

- Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements

- Bachelor’s Degree in Computer Science or related degree.

- At least 6 years’ experience in financial services with a specialization in web or mobile application development.

- Core banking application.

- Should have strong development experience on various Core Banking Applications including IBM System i.

- Training courses and certification in related systems technology.