Job Purpose Summary:

The incumbent will provide support in the Issuance Unit for credit & debit cards by completing the daily operations in line with the Group’s procedures in addition to generating daily activity reports.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

• Ensure Operations and Issuance Unit runs as an efficient processing centre, in terms of service delivery and operational risk management.

• Implements KPI’s and best practices for Senior Associate, Cards Issuance role.

• Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

• Build and maintain strong and effective relationship with the all other related units to achieve Group’s goals.

• Provide timely and accurate information to the external and internal auditors when required.

• To assist customers in all their queries on Bank’s product and seek solution to their requests.

• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

C. Internal (Processes, Products, Regulatory):

• Provide round the clock customer and authorization services to ensure a smooth run of electronic based banking services.

• Extract daily reports concerning the issuing, modification, cancellation requests and transactions for Debit/ Credit cards for monitoring purposes.

• Follow up on pending issuing cases of all applications, by informing the Supervisor, Issuance.

• Perform the issuance of debit/ credit cards in accordance with the Group’s procedures.

• Efficiently handle the card dispatch process, postproduction in order to ensure timely deliveries to customers within the agreed turn around times.

• Receive, check the applications, perform data entry, generate PINs, and ensure Card embossing and encoding.

• Ensure compliance with all legal and regulatory pronouncements and recommend/ apply industry best practices concerning cards.

• Ensure all practices within the unit comply with the Group’s procedures and more specifically, the compliance related ones.

D. Learning & Knowledge:

• Constantly research industry best practices in order to enhance service and to improve security.

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

• Proactively identify areas for professional development of self and undertake development activities.

• Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements:

• Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)

• At least 2 years of relevant experience, preferably within a highly rated international bank