Job Summary

Reviews, updates, maintains and has custody of Group HR Policies & Procedures. Maintains and updates all version control issues pertaining to changes/updates of HR Policies and obtaining appropriate approvals from Risk, Compliance, Audit, GCEO. Implements approved changes resulting from any Corporate Governance decisions are promptly and accurately reflected in the published HR policies and procedures. Supports the communication and deployment of Group HR Policies and Reward programs that support the bank’s aim to be the region’s ‘Employer of Choice’.

Main Responsibilities

• Key contributor to HR Policy and Process improvement projects to enhance efficiency and reduce costs.

• Supports the Group's annual Budgetary Planning process.

• Supports the HR Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes.

• Evaluates HR Policy changes and assists in the preparation of budget impact.

• Priorities and manages requests for the development of / amendments to HR policies & procedures.

• Supports HR Service Level Agreements (SLAs) with respect to the delivery of Dept services.

• Liaises with the Group’s internal and external auditors and the Group’s compliance function to obtain information with respect to regulatory laws/ regulations and changes in the same that require to be reflected in the HR Policies & procedures.

• Liaises with the Operational Risk function within Group Risk to ensure timely submission of the draft HR Policies & procedures for their review/ approval.

• Updates policy changes to the IPMD, LTIP, STAR and other Employee Incentive programs and ensures maintenance of all notifications to appropriate authorities.

• Ensures the development, deployment, communication and updating of HR policies & procedures for new/ existing departments/units/functions or resulting from the introduction of new Laws and regulations.

• Ensures compliance of HR Policies with Qatar Labour Law and other Government regulatory bodies.

• Monitors and reports compliance of HR policies & procedures with the prevailing Qatar Labour Law and other pertinent legal and regulatory requirements in case of international entities as per the law of each country of QNB operations.

• Liaises with Operations Dept to ensure that HR Policies & Procedures include diagramatic workflows of HR processes.

• Liaises and co-ordinates with Group Risk/Audit and Compliance functions.

• Works in partnership with HR Business Partners and Vice Presidents of HRMS to ensure Org structures and reporting hierarchy changes are regularly and accurately updated and reflected in HRMS.

• Ensures that all work is conducted to the appropriate and agreed standards for detail, content, presentation, etc.

• Ensures the layouts/ formats used in developing the HR Policies & procedures are in line with Group guidelines and standards.

• Ability to handle multiple projects/initiatives under strict timelines and pressure.

• Advanced presentation skills and ability to communicate/explain HR policies and data to multiple audiences.

• Good negotiation skills and persuasion skills.

• Good understanding of HR process workflows and operations, operating controls, banking best practices and pertinent regulatory requirements for QNB Group.

• Develops and maintains a thorough knowledge of the organization’s business processes, systems, principles and corporate culture.

• Possess in-depth understanding of Group HR Policies and Procedures including the legal and regulatory frameworks in Qatar and international locations.

• Identifies related areas for professional development of self.

• Maintains the policies and procedures database on the intranet and ensure the timely updating of the referenced database for all approved policies & procedures.

• Management of version control issues with respect to HR Policies & Procedures.

• Ensures highest standards of confidentiality to safeguard commercially sensitive information and employee pay and compensation data.

• Ensures highest standards of confidentiality and data backup exist to prevent loss of/ uncontrolled amendments to the approved HR policies and procedures and other documents.

Education and Experience Requirements

• Bachelor’s degree in business management.

• Minimum 6 years' experience out of which 5 years managing/leading the Comps & Bens function in a Financial Services institution.

• Broad experience in HR with a focus on policies, procedures, processes and documentation.

• Advanced oral and written communication skills in English and Arabic (preferable).

• Research, data gathering and analysis skills.

• Ability to objectively review processes and develop recommendations for improvements and efficiencies that result in improved operations.

• Microsoft Office skills (e.g., Word, Excel, Outlook, Visio).

• Exceptional aptitude for assessing, analyzing and understanding processes/ banking operations.

• Good understanding of relevant regulations and banking best practices.

• Problem-solving and conflict resolution methods and techniques.

• Ability to draft Policies and Procedures and to actively participate in HR process re-engineering assignments.

• Attention to detail and consistency for detecting spelling, format and layout errors.

• Good time management skills and ability to work in a deadline-oriented environment.

• Ability to motivate and lead teams from diverse cultural backgrounds.

• Strong planning and organizing ability.

• Self-motivated, disciplined, with positive attitude, and ability to work with others and a desire to learn and share knowledge.