Job Summary

The incumbent will be responsible for supporting the Supplier Performance and Procurement Performance Managers with the operational and strategic tasks required for the role. This includes tasks such as ad hoc analysis, KPI review and reporting, supplier performance evaluation and business review meetings, delivering analysis and support for the risk assessment module, as well as assisting with supplier management as defined in the description.

Main Responsibilities

1. Shareholder & Financial:

-          Support in the delivery of Procurement KPI dashboards in alignment with the VP, Supplier Relationship Management & Procurement Performance

-          Support and provide insight to deliver best practices from KPIs alongside with Manager, Procurement Performance role.

-          Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

-          Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

-          Assist internal customers in all their procurement requests/activities and seek solution to their requests.

-          Prepare performance business reviews and provide ad-hoc support (as much as available bandwidth allows)

-          Support Procurement Performance manager in preparation of KPI reports and dashboards for quarterly business reviews, regular team meetings and ad-hoc meetings

-          Support the Supplier performance manager to maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

-          Support the Supplier performance manager to review and provide guidance on SLA’s provided by stakeholders to quantifying potential risks and ensuring these are addressed and SLA’s agreed are favourable to QNB

-          Support the Supplier Performance and Procurement Performance Managers to Identify performance trends with poor performing suppliers and then take action as necessary to improve supplier performance, capability and provide data extracts to internal stakeholders upon request

-          Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

C. Internal (Processes, Products, Regulatory):

-          Support the Procurement Performance to ensure Procurement dashboards (KPIs) production and manage reporting:

-          Support Procurement Performance manager to work closely with relevant departments to compile KPI data and fill procurement performance dashboard with KPI results.

-          Support the Supplier performance to monitor supplier performance ensuring risks are communicated to the business owners and work in conjunction with them to develop a plan to ensure the suppliers mitigate risk and improve performance.

-          Consolidate qualitative feedback from teams to understand performance results.

-          Support definition of procurement action plans and follow implementation by checking KPI evolution.

-          Monitor supplier performance ensuring risks are communicated to the business owners and work in conjunction with them to develop a plan to ensure the suppliers mitigate risk and improve performance.

D.Learning & Knowledge:

-          Ramp-up from the start on the knowledge required to succeed in the role, relying on the VP, Supplier Relationship Management & Procurement Performance and the Category Managers as needed. This includes but is not limited to: procurement best practices and category-specific technical specifications and operational insights.

-          Proactively identify areas for professional development of self and undertake development activities.

-          Seek out opportunities to remain current with all developments in professional field.

E.Legal, Regulatory, and Risk Framework Responsibilities:

-          Comply with the defined Group Procurement Policies and Procedures.-         

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

-          Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

-          Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

-          Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

-          Maintain appropriate knowledge to ensure full qualification to undertake the role.

-          Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

-          Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

-          Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

-          Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

-          Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

-          All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements

-          University graduate (Bachelors) preferably with a Major in the related field of study, Professional accreditation related to the function is an asset

-          Proficiency in data analytics tools (Excel, Power BI) is desirable

-          Supply chain and contract management experience is desirable