Job Summary

The incumbent will be responsible for the supervision and scheduling of timely maintenance (including routine, scheduled and emergency maintenance) for the entire Group’s premises in Qatar. Maintenance will involve air conditioning, lighting, power and water supply, drainage, lifts, photocopiers, facsimile, cash counting machines, calculators, refrigerators, etc.

Main Responsibilities

A. Shareholder & Financial: - Prepare the budget requirements for the Maintenance Unit. - Monitor & Control the expenses within the budget. - Implements KPI’s and best practices for Facilities Management. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. - Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B. Customer (Internal & External): - Manage the provision of maintenance services to all QNB departments, as and when required. - Co-ordinate and manage the relationship with external maintenance companies (if any). - Assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory): - Monitor the Unit’s budget performance against approved levels on a monthly basis and investigate/ reconcile any significant variances to ensure effective performance and cost control. - Supervise routine, scheduled and emergency maintenance of all equipment & electrical/ mechanical systems, which are necessary for efficient QNB operations. - Prepare the schedule of tasks for the maintenance team for day-to-day maintenance works. - Maintain a schedule of equipment and times when the maintenance is due, in line with the manufacturer’s recommendations. - Review complaints/ maintenance requests logged by subordinates and provide necessary approval. - Prepare the maintenance program for each year (routine) for all electrical and mechanical equipments in all the Group premises. - Coordinate with the Purchasing Department and the Stores Unit for the purchase and requisition of any maintenance parts required. - Receive higher approval of works where required and co-ordinate with the Purchasing Department to obtain quotes. - Verify & ensure the record of all equipments (photocopier, fax, safe, note counting machine, etc.) delivered to Branches and monitor the maintenance cost accordingly. - Ensure compliance with all policies and procedures. - Ensure the establishment of set procedures for the issuance of maintenance tools and equipment. - Scrutinize all invoices for routine maintenance works, equipment & other maintenance works and forward them to concerned parties. - Ensure that all safety requirements are maintained. - Co-ordinate and monitor maintenance performed where external service providers are used. - Continuous Improvement: - Set examples by leading improvement initiatives through cross-functional teams ensuring successes. - Identify and encourage people to adopt practices better than the industry standard. - Continuously encourage and recognise the importance of thinking out-of-the-box within the team.

D. Learning & Knowledge: - Maintain a good understanding of maintaining various equipment and maintenance best practices. - Develop good planning and co-ordination abilities. - Ability to co-ordinate various complex projects at different locations simultaneously. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. - Hold meetings with staff and assess their performance and your teams overall performance on a regular basis. - Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members. - Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.

E. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements

- Engineering Bachelor’s Degree.

- Minimum of 8 years maintenance experience, with at least 3 years in a supervisory role.