Required Special Skills:

- Excellent oral and written communication skills in English and Arabic (preferable).

- Excellent research skills

- Exceptional ability to objectively review processes and develop recommendations for improvements and efficiencies that result in improved operations.

- Exceptional Microsoft Office skills (e.g., Word, Excel, Outlook, Visio).

- Exceptional aptitude for assessing, analysing and understanding processes/ banking operations.

- Strong understanding of relevant regulations and banking best practices.

- Exceptional knowledge of problem-solving and conflict resolution methods and techniques

- Project management skills and awareness

- Knowledge in the core banking systems

- Meticulous worker with an eye for detail and consistency, for detecting spelling, format and layout errors.

- Self-motivated and disciplined.

- Demonstrates positive attitude, the ability to work with others and a desire to learn and share knowledge.

- Excellent time management skills and ability to work in a deadline-oriented environment.

- Ability to motivate and lead teams from diverse cultural backgrounds.

- Strong planning and organizing ability.

- Proven track record working effectively with all levels, across a number of business functional areas.

- Excellent presentation skills.

- Excellent people management skills.

- Leadership skills; demonstrated ability to effectively motivate, organize and empower personnel.

Other

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time.