Job Purpose Summary:

The incumbent will:

- Implement the vision of Group Operation for Quality Control standards and monitor activities of different Operations domains such as Assets Operations, Trade Finance, Accounts Operations, Loans Operations etc. to ensure that proper control are being followed.

- Control and monitor the ongoing projects with the Operations domains and ensure that these are adhering to the strategic project plan.

- Review and approve all enhancement of process / system quality certifications.

- Conduct development and re-engineering studies on identified processes, products or services for international branches.

Essential Duties & Responsibilities by Dimensions:

-A. Shareholder & Financial:

- Monitor Key Performance Indicators (KPIs including TAT, errors rat, and service level agreement) for performance monitoring and quality measurement purposes for the transactions performed by respective Operations teams and monitor their achievement on periodic basis.

- Implements KPI’s and best practices for Vice President Quality Control role.

- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.

- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B. Customer (Internal & External):

- Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group’s goals/ objectives.

- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Establish procedures for the safekeeping of all client documents where applicable, ensuring that documents are safe from theft/ damage and the environment and send it to the archiving store.

- Ensure all KYC and other regulatory requirements are met while reviewing operations transactions / activities and necessary records are available.

- Ensure employee training and development with Direct Supervisors are being conducted.

- Make sure to conduct Periodic meeting with Direct Supervisors.

- Ensure smooth running of day-to-day work, including strict adherence to policies and procedure.

- Ensure timely delivery of accurate data and performance reporting to the clients (where applicable) and to the management.

- Build and maintain strong and effective relationship with all other related Stakeholders to achieve Group’s goals

- Support International Branches and subsidiaries

- Continuous improvement

- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.

- Identify and encourage people to adopt practices better than the industry standard.

- Continuously encourage and recognize the importance of thinking out-of-the-box within the team.

- Encourage, solicit and reward innovative ideas even in day-to-day issues.

D. Learning & Knowledge:

- Possess superior knowledge of developments in branch operations processes, controls, rules/ regulations /audit / quality and best practices, as applicable.

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Understanding of the financial instruments.

- Good understanding of asset valuation methods and related market standards

- Strong understanding of the fund and mandate management strategies

- Hold meetings with staff and assess their performance and your team's overall performance on a regular basis.

- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.

- Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure,

monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time.

Education/Experience Requirements:

- Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)

- At least 12 years of relevant experience, preferably within a highly rated international bank / Minimum 6 years of experience in the banking industry with special emphasis on operations.

- Preferably, experience in the audit and control.

- Knowledge of the relevant regulatory requirements and best practices relating to Banking Operations.

- Knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices plus world check.

- Ability to effectively communicate orally and in writing in English and Arabic (preferable).

- Computer proficient (MS Office and bank applications)

- Independent and self motivated.

- Detail oriented.

- Analytical and problem solving skills coupled with decision making ability.

- Good adaptability to multinational environment, with wide exposure to various cultures and customs.

- Operations Management skills (capacity planning, project management, performance management, MIS and budgets).