Job Purpose Summary:

- Responsible for implementation of Target Operating Model (TOM) across the International Branches and Subsidiaries

- Conduct Domain Assessment, Evaluation and Gap Analysis, Regulatory requirements, and report periodically

- Support EVP / direct manager in governance implementation and day-to-day governance responsibilities over branches and subsidiaries.

- Assist in reviewing and implementing Policies & Procedures re-engineering,

- Coordinate various projects to grow the usage of the Group’s International banking branches / products in line with corporate initiatives.

- Assist in implementing Quality assurance framework in all designated countries.

- Support Domain Owner to Control and Monitor all ongoing implementation of new products, systems and processes in designated countries.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

- Provide required information to Domain Owner to Create Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes pertaining to the services / activities performed by the branches and subsidiaries.

- Implements KPI’s and best practices for Assistant Vice President Central Operations Relationship Management

- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.

- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B. Customer (Internal & External):

- Instruct and co-ordinate with the related user departments and International Branches to secure the requirements and schedule for the respective projects/facilities maintenance works execution.

- Co-ordinate with the Domain Owner plan Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time.

- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives.

C. Internal (Processes, Products, Regulatory):

- Provide required support to international branches/subsidiaries in TOM implementation roll-out plan in respect to products implementation, operational training and guidance,

- Gather Country specific requirements from international branches/subsidiaries in initiation of new business opening.

- Review Business Requirements draft & branch procedures received from related parties and provide review input and obtain approvals from stakeholders when required.

- Ensure International branches/subsidiaries are reporting Daily, Weekly and Monthly operational activities, monitor the reports, and take necessary action if required.

- Monitor and escalate compliance related issues to Group Compliance and communicate Business decision to relevant international unit.

- Coordinate in all banking projects for various corporate initiatives including acquisition conversions, systems changes, new products, services, and product enhancements.

- Ensure direct oversight of high-volume activity, consistently complex issues and/ or high-level risk and exposure items that have a significant impact on the achievement of the objectives of the department and potentially the International Operations Department.

- Support in efficiency management, quality improvement, and system optimization projects.

- Effectively interact with other operating units, managers and stakeholders.

- Coordinate and guide International Branches and Subsidiaries to take necessary action on Internal/External audit observation, recommendation within target date until closure.

- Periodic visit to international branches and assess respective domains are in line. Continuous improvement

- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.

- Identify and encourage people to adopt practices better than the industry standard.

- Continuously encourage and recognize the importance of thinking out-of-the-box within the team.

- Encourage, solicit and reward innovative ideas even in day-to-day issues.

D. Learning & Knowledge:

- Provide direct support and guidance to project managers, supervisors, and analysts to international branch users.

- Maintain a high level of knowledge about electronic banking, Core Banking and its processes, international regulations, and generally accepted operating practices. Research industry topics and react by recommending changes to products, services, and systems

- Hold meetings with staff and assess their performance and your team's overall performance on a regular basis.

- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.

- Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time.

Education/Experience Requirements:

- Bachelors University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred

- 10 years of experience of Electronic Banking & Operations experience of which at least 5 years in managing International Operations.

- Full Banking Operational knowledge and experiences to guide all International Branches from opening to going live and continuous support.

- Full Compliance expertise to meet Regulatory requirements in International Branches

- High-level document writing capability such as, Business requirements, Procedure and guidance document for all products and Branches position levels.