Job Purpose Summary:

The incumbent will be responsible for all transactions relating to the Accounts internal and external, processes for all domestic and international retail, VIP, QNB First, Staff, and corporate accounts. The incumbent will be responsible for ensuring the adequacy of the of opening/ Amendment accounts documentation in compliance with set policies and procedures and regulatory legal form of business etc.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

- Assist in the creation of Key Performance Indicators (KPIs including TAT, errors rat, and service level agreement) for performance monitoring and quality measurement purposes for all transactions related to the opening accounts Unit and monitor their achievement on periodic basis.

- Implements KPI’s and best practices for Senior Manager, Accounts Management role.

- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.

- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B. Customer (Internal & External):

- Liaise with Relationship Managers in domestic retail, VIP, QNB First, Staff, and corporate banking to ensure that all opening accounts/ Amendment/closing/adding signature Etc. of the transactions related to the account's documents are timely received and timely Completed.

- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives.

- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

C. Internal (Processes, Products, Regulatory):

- Sets procedures to be followed by Unit personnel in reviewing opening accounts/ Amendment/closing/adding signature Etc. of the transactions related to the accounts in the system, ensuring all Forms and other regulatory requirements are being followed by Unit personnel.

- Coordinate with the Admin Services and Document Unit for the timely submission of accounts opening documents for safekeeping.

- Ensure opening accounts/ Amendment/closing/adding signature Etc. of the transactions related to the accounts are received and completed performed within TAT per Application Type and Department laid down in the SLAs.

- Timely communicate the completion of opening accounts/ Amendment/closing/adding signature Etc. of the transactions related to the account's procedures to retail and corporate banking personnel to ensure timely customer service.

- Make sure all staff Attendance with direct supervision.

- Review documentation on all new opening accounts/ Amendment/closing/adding signature Etc. of the transactions related to the accounts to ensure proper procedures were followed and red flags were properly followed up and approved.

- Follow-up with the Admin Services Department to make sure to adding opening accounts/Amendment/closing/adding signature Etc. of the transaction which related to the accounts request in the Custom place to Accounts operations dept.

- Make sure to put opening accounts/ Amendment/closing/adding signature Etc. of the transaction which related to the accounts request in a safe place until shift to warehouse in admin Services on a weekly basis.

Continuous Improvement:

- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.

- Identify and encourage people to adopt practices better than the industry standard.

- Continuously encourage and recognize the importance of thinking out-of-the-box within the team.

- Encourage, solicit and reward innovative ideas even in day-to-day issues

D. Learning & Knowledge:

- Possess superior knowledge of developments Management/ Matters related to the bank, rules, Matters relating to the audit, relationship,

- Hold meetings with staff and assess their performance and your team's overall performance on a regular basis.

- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.

- Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time.

Education/Experience Requirements:

- Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)

- At least 8 years of relevant experience, preferably within a highly rated international bank.