Job Purpose Summary

The incumbent will support the SVP International Retail and AVP International Retail Country Liaison in delivering the Strategy/Plans by acting as the focal point for the designated country. The incumbent will pro-actively manage the relationships with the Retail Head of the designated country and provide support in a timely and efficient manner. The incumbent will facilitate resolution of pending problems, and act as enabler for new requirements by working closely with the Group Retail Businesses and Group Support Divisions. The incumbent will track and provide performance updates to SVP International Retail and the AVP International Country Liaison relating to the Business Plans / KPIs of the designated country.

Essential Duties & Responsibilities by Dimensions

A. Shareholder & Financial:

- Proactively assist in the implementation of the strategies, products and services, systems, marketing communications and plans to achieve all volume, revenue, and profit targets for the designated country within the Asia, Europe, Africa, Middle East cluster in coordination with the SVP International Retail and AVP International Retail Country Liaison.

- Proactively support in meeting target budgets for the designated country within the Asia, Europe, Africa, Middle East cluster in coordination with the SVP International Retail and AVP International Retail Country Liaison (Cluster).

- with Group Retail’s overall strategy and in coordination with SVP International Retail and AVP International Retail Country Liaison.

- Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.

- Act within the limits of the powers delegated to the incumbent.

- Implements KPI’s and best practices for Senior Associate International Retail Country Liaison

B. Customer (Internal & External):

- Coordinate and liaise activities with Group Retail Businesses and Group Support to provide support to the designated country within the Asia, Europe, Africa, Middle East cluster in coordination with the SVP International Retail and AVP International Retail Country Liaison

- Maintain a focal ‘one point of contact’ to the designated country within the Asia, Europe, Africa, Middle East cluster in coordination with SVP International Retail and AVP International Retail Country Liaison. Ensuring timely and efficient support with high level of professionalism and friendly approach to meeting their needs and resolving their queries and value proposition.

- Build and maintain strong and effective relationship with the all other related functions / units to achieve goals/objectives of the designated country within the Asia, Europe, Africa, Middle East cluster in coordination with the SVP International Retail and AVP International Retail Country Liaison.

- Manage the development & subsequent implementation and migration of Retail Banking best practices across the designated country within the Asia, Europe, Africa, Middle East cluster in coordination with SVP International Retail and AVP International Retail Country Liaison.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Monitor the SLA, TAT performance between the designated country within the Asia, Europe, Africa, Middle East cluster and the Group Retail Businesses & Group Support Units to ensure effectiveness of the Hub & Spoke model.

- Ability to review the Management and Business Information reports to appraise on the performance of the designated country in coordination with the SVP International Retail and AVP International Retail Country Liaison.

D. Learning & Knowledge:

- Ability to Possess good understanding of the Group Retail Bank’s Strategy, Business Plans and KPIs with a good knowledge of the business and needs of the designated countries.

- Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements

- Bachelor's degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),

- At least 2 years of relevant experience, preferably within a highly rated international bank.