Job Purpose Summary:

The incumbent will support the SVP, Retail Banking and Operations audit in conducting the Retail Banking and

Operations Audit assignments as per the approved audit plan, and act as an important role within the Group Internal

Audit Division. This role provides independent assurance and advisory services, directing internal audit activities across

the Retail Banking and Operations audits.

Key responsibilities include contributing to the development and maintenance for the Retail Banking and Operations

audit universe and the implementation of advanced data analytics and continuous auditing for enhanced efficiency and

real-time risk monitoring. This position requires full compliance with the GIAD Audit Manual, Global Internal Audit

standards, and relevant local regulations. The Senior Associate is crucial for safeguarding customer trust, ensuring

robust regulatory compliance and maintaining the integrity and effectiveness of the assigned areas. As a member of

the Internal Audit Team, this role contributes to the Group's audit strategy, emphasizing consumer protection, financial

crime prevention, and regulatory compliance.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

- Contribute to the execution of the risk-based annual plan that aligns with the Group Internal Audit strategy and

aims to protect the organization from financial penalties, reputational damage, and operational losses arising from

non-compliance or ineffective controls.

- Identify compliance and operational risks that could impact the Group's financial performance, brand reputation,

and shareholder value, providing actionable recommendations for mitigation.

- Evaluate the efficiency and effectiveness of Retail Banking and Operations processes and controls to enhance the

bank’s governance, risk management and control processes.

- Ahere to KPI’s and best practices for the Retail Banking and Operations Audit section.

- Identify cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize

benefits for the bank.

- Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

- Build and maintain strong, independent, and collaborative relationships with the staff of Retail Banking and

Operations Functions and other relevant business and support function.

- Communicate audit findings, risk assessments, and recommendations to diverse internal stakeholders, including

the SVP, EVP, GCAE, and management, ensuring clear understanding of regulatory and operational risks.

- Act as a trusted advisor to Retail Banking and Operations management on matters of internal control, consumer

protection, financial crime prevention, and regulatory adherence.

- To assist (internal) customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

improvements in turn-around time.

- Build and maintain good/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Conduct the full audit cycle for the Domestic Retail Banking and Operations audit engagements.

- All audit activities must be conducted in full compliance with the GIAD Audit Manual, the IIA's International

Professional Practices Framework (IPPF), and relevant local regulations.

- Engagements: support the team leader in executing the audit engagements and ensuring own work is performed

efficiently and effectively and meets GIAD quality standards.

- Planning phase: support the team leader in conducting detailed risk assessments and interviews with auditees to

define and document the precise audit scope and work program in the required deliverables (APM, RCM and ToR)

addressing the most significant risks.

- Fieldwork phase: conduct testing of assigned scope areas and support the team leader to prepare progress updates

and interim meetings with the auditees.

- Reporting phase: draft clear and concise audit issues and recommendations supported by solid evidence, present

audit findings to the auditees to obtain management actions.

- Issue Follow up Phase: Perform issue closure validation in accordance with the latest audit methodology and timely

escalate potential delays to management, as needed.

- Timely conduct audit file closure procedures in accordance with the latest audit methodology and standards.

- Collaborate with peers to achieve full coverage of domestic subsidiaries, support, control and risk functions in the

organization.

- Support the delivery of department audits, assessing the design and operating effectiveness of retail banking and

operations controls against industry best practices and regulatory requirements.

- Assess the adequacy and effectiveness of internal controls, risk management processes, and governance

frameworks within the retail banking and operations divisions and for enterprise-wide compliance programs.

- Identify and report on control weaknesses, process inefficiencies, and non-compliance issues specific to the

related areas, providing actionable and value-added recommendations.

- Ensure the consistent application of internal audit methodologies, tools, and best practices across all audits

engagements.

- Continuously provide inputs to refine and update the audit universe by identifying new products, processes, digital

channels, and emerging regulatory requirements, ensuring comprehensive and relevant audit coverage.

- Actively contribute to the strategic integration of data analytics (tools) into the audit practice to enhance risk

identification, efficiency, and depth of analysis.

- Contribute and ensure the implementation of continuous auditing capabilities to provide real-time assurance and

insights.

D. Learning & Knowledge:

- Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

- Ensure to build up the necessary skills and understanding of Retail Banking and operations functions, customer

journeys, and the complex regulatory landscape.

- Participate in ongoing professional development, rotations within GIAD and work on obtaining relevant

certifications (e.g., CIA, CISA, CAMS, CRMA, CFA within the team to maintain expertise in the evolving banking

landscape. This includes actively developing practical skills in data analytics and continuous auditing techniques

within the audit division.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,

Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control

Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure,

monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the

Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

- Maintain an in-depth knowledge of all applicable banking laws, consumer protection regulations, anti-money

laundering (AML), counter-terrorist financing (CFT), data privacy, and market conduct regulations.

- Ensure the Retail Banking and Operations Audit function operates in full compliance with all relevant legal and

regulatory requirements and internal Group policies.

- This includes strict adherence to the GIAD Group Audit Manual and the Global Internal Audit Standards and

Topical Requirements.

- Contribute to the enhancement of the organization's enterprise-wide risk management and compliance

frameworks by providing insights from audit findings, which are derived from a comprehensive and up to date

audit universe.

- Ensure that all audit engagements rigorously assess adherence to these regulations.

- Contribute to a strong culture of compliance and ethical conduct across the organization through effective audit

coverage and advisory services.

Education & Experience Requirements:

- University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.

- At least 2 years of experience in internal audit, compliance, or a related field conducting audit within Retail Banking and Operations, preferably within a reputable Bank. - Certifications: Certified Internal Auditor (CIA) is desirable. Additional international certifications or country-specific qualifications (e.g., CPA, CISA) are highly desirable.