Job Purpose Summary

The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner.

Essential Duties & Responsibilities by Dimensions

A. Shareholder & Financial

• Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.

• Implement KPIs and best practices for Teller.

• Promote cost consciousness and efficiency and enhance productivity to minimize cost, avoid waste, and optimize benefits for the bank.

• Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External)

• Ensure customer satisfaction at all times by providing cash services in the most expeditious manner.

• Build and maintain strong and effective relationships with branch customers and all other related units of the Group to achieve goals/objectives.

• Assist customers with queries on the Bank’s products and seek solutions to their requests.

• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to improve turnaround time.

• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

• Provide timely and accurate data to external/internal Auditors, Compliance, Financial Control, and Risk when required.

C. Internal (Processes, Products, Regulatory)

• Process transactions (cash, cheques, remittance requests, credit card and loan payments, etc.) in compliance with approved policies/procedures and applicable regulatory guidelines.

• Examine cheques for endorsements and verify information such as dates, bank names, identification of persons receiving payments, and legality of documents.

• Identify suitable opportunities to cross-sell products or services to customers.

• Authorize transactions within the range delegated to the incumbent.

• Forward all clearing items and remittance requests received from customers to the concerned department/unit within Group Infrastructure for processing.

• Balance currency, coins, and cheques in cash drawers and prepare the requisite report at the end of the day.

• Ensure all unresolved queries relating to specific transactions and concerns are brought to the attention of the Head Teller.

D. Learning & Knowledge

• Possess working knowledge of functions performed in the teller area and related risks, together with working knowledge of operations and controls.

• Identify areas for professional development and act accordingly.

• Proactively undertake development activities.

• Seek opportunities to remain current with developments in the professional field.

Education and Experience Requirements

- College Diploma

OR

- Bachelors Degree (Relevant Major)

- No years of experience required