Job Purpose Summary:

The incumbent is primarily responsible for managing the day-to-day operational and tactical aspects of multiple or large scale IT projects. He is also responsible to set a plan to define the phases to be followed during the implementation of the agreed upon IT projects.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

• Compare financial data for practice to that of other practices and seek ways to maximize revenue. Manage and achieve revenue goals set for projects.

• Implements KPI’s and best practices for VP IT Project Management

• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.

• Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B. Customer (Internal & External):

• Maintain relations with the project recipient for progress reporting and project evaluation.

• Develop full scale project plans and associated communications documents

• Collects metrics data(such as baseline, actual values for costs, schedule, work in progress, and work completed) & reports on project progress and other project specific information to stakeholders

• To assist customers in all their queries on Bank’s product and seek solution to their requests.

• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Define portfolio goals to be achieved and measurement methods to track the achievement of the benefits.

• Oversees and develops project managers, senior project managers on stakeholder management, requirements management, resource management, project planning and project tracking.

• Handle situation escalations and provides the management skills and guidance required to achieve breakthroughs and removal of road-blocks to progress.

• Assist in preparing strategies, policies, standards and guidelines of project management and control to deliver the projects assigned objectives within the limited resources, time and budget.

• Controls and monitors “triple constraints”—project scope, time and cost(quality also)—in managing competing project requirements Handle multiple large and complex projects in parallel

• Effectively follow the Project Management Methodology while managing the projects

• Assist in creating project management methodologies for the implementation of all IT related projects within the Group.

• Approve the schedule of projects and work program of each project to be executed as per the budget and ensuring timely vendor selection/ procurement of equipment, hardware, software and various resources for the timely completion of projects.

• Direct the successful implementation of the project, including the restructuring of business processes and procedures to deliver efficient and effective operations while utilizing the capabilities of the new system.

• Review project design documents prepared by staff consultants and contractors and ensure they meet QNB and regulatory standards and quality expectations.

• Monitor the efforts of the project team to accomplish the project plan and take action as needed to resolve issues interfering with the successful completion of the project.

• Ensure that quality management is implemented in all IT processes.

• Conduct project risk analysis and maintain project risk profile.

• Identify, log, analyze and manage potential and actual issues and risks, and take corrective action by tackling day to-day issues head on, and review how more serious issues and risks might impact on scope, schedule, quality and cost.

• Assess the efficiency and the effectiveness of the project and system once implemented, taking appropriate steps to resolve any problems/ issue noted.

• Review and provide feedback on the performance of the project team and make recommendations as necessary.

  Continuous Improvement:

• Set examples by leading improvement initiatives through cross-functional teams ensuring successes.

• Identify and encourage people to adopt practices better than the industry standard.

• Continuously encourage and recognise the importance of thinking out-of-the-box within the team.

• Encourage, solicit and reward innovative ideas even in day-to-day issues.

D. Learning & Knowledge:

• Possess a thorough understanding of the Group’s IT related service offerings, technical preferences, and technical direction.

• Understand system internals, architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver.

• Identify areas for professional development of self and act to enhance professional development.

• Proactively identify areas for professional development of self and undertake development activities

• Seek out opportunities to remain current with all developments in professional field.

• Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.

• Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members

• Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.

Education/Experience Requirements:

• Bachelor’s university graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred

• At least 12 years of relevant experience, preferably within a highly rated international bank.

• Training courses and certification in systems technology, management and banking.

• Professional certifications such as PMI and prince II.