Job Purpose Summary:

The incumbent will support SVP, AVP and Manager Country Liaison in delivering the Strategy/Plans by acting as the focal point for the designated country and pro-actively manage the relationships with the Retail Head of the designated country. The incumbent will also be responsible for facilitating resolution of pending problems, acting as enabler for new requirements by working closely with the Group Retail & Support Divisions, providing performance updates to SVP, AVP, and Manager Country Liaison related to the Business Plans / KPIs of the designated country.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

-Proactively assist in implementation of the strategies, products and services, systems, marketing communications and plans for the designated country.

-Proactively support SVP, AVP and Manager exceeding target budgets for the designated country within the Asia,

-Europe, Africa, Middle East cluster in accordance with Group Retail’s overall strategy and in coordination with SVP, AVP and Manager International Country Liaison.

-Implements KPI’s and best practices for Associate, International Retail Country Liaison.

-Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.

-Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

-Coordinate and liaise activities with Group Retail Businesses and Group Support to provide support to the designated country.

-Maintain a focal ‘one point of contact’ to the designated country to ensure timely and efficient support with high level of professionalism and friendly approach to meeting their needs and resolving their queries and value proposition.

-Build and maintain strong and effective relationship with all other related functions / units to achieve goals/objectives of the designated country.

-Provide support to SVP, AVP and Manager International Country Liaison regarding implementation and migration of Retail Banking best practices across the designated country.

-To assist customers in all their queries on Bank’s product and seek solution to their requests.

-Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

-Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

-Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

-Monitor and report the SLA, TAT performance of designated country to ensure effectiveness processes.

-Support designated country in reviewing policy and procedures to ensure that P&P are up to date.

-Review market practices in designated country and prepare benchmark analysis to identify potential business opportunities.

D. Learning & Knowledge:

-Ability to possess good understanding of the Group Retail Bank’s Strategy, Business Plans and KPIs with a good knowledge of the business and needs of the designated countries.

-Proactively identify areas for professional development of self and undertake development activities.

-Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

-Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

-Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.

-Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

-Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

-Maintain appropriate knowledge to ensure full qualification to undertake the role.

-Complete all mandatory trainings provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the bank.

Education & Experience Requirements:

- Bachelor's degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),

- No years of experience required