Job Purpose Summary:

The incumbent will:

- Support in controlling and monitoring the ongoing projects and ensure that these are adhering to the strategic project plan.

- Support in the review and approval of all enhancement of process / system quality certifications.

- Provide support to conduct development and re-engineering studies on identified processes, products or services.

- Control and monitor the ongoing projects with the Operations domains and ensure that these are adhering to the strategic project plan.

- Review and approve all enhancement of process / system quality certifications.

- Conduct development and re-engineering studies on identified processes, products or services for international branches.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

- Monitor Key Performance Indicators (KPIs including TAT, errors rat, and service level agreement) for performance monitoring and quality measurement purposes for the transactions performed by respective Operations teams and monitor their achievement on periodic basis.

- Implements KPI’s and best practices for Assistant Manager, Quality Control role.

- Act within the limits of the powers delegated to the incumbent

- Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External):

- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives.

- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

C. Internal (Processes, Products, Regulatory):

- Establish procedures for the safekeeping of all client documents where applicable, ensuring that documents are safe from theft/ damage and the environment and send it to the archiving store.

- Ensure all KYC and other regulatory requirements are met while reviewing operations transactions / activities and necessary records are available. - Ensure employee training and development with Direct Supervisors are being conducted.

- Make sure to conduct Periodic meetings with Direct Supervisors.

- Ensure smooth running of day-to-day work, including strict adherence to policies and procedure.

- Ensure timely delivery of accurate data and performance reporting to the clients (where applicable) and to the management.

- Build and maintain strong and effective relationship with all other related Stakeholders to achieve Group’s goals

- Support International Branches and subsidiaries

D. Learning & Knowledge:

- Possess superior knowledge of developments in branch operations processes, controls, rules/ regulations /audit / quality and best practices, as applicable.

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Understanding of the financial instruments.

- Good understanding of asset valuation methods and related market standards.

- Strong understanding of the fund and mandate management strategies.

Education/Experience Requirements:

- Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)

- At least 4 years of relevant experience, preferably within a highly rated international bank.

- Bachelor's degree in business administration.