Job Purpose Summary:

The incumbent will be responsible for the overall management/ supervision of the Vault Management activities, including but not limited to developing the processes to support the Department’s functioning and liaising with the respective internal departments and external service providers, if hired for this purpose. The incumbent will be responsible for Domestic branch and VIP cash handling. The incumbent is also responsible for the International branch cash flow function (Export and Import). The incumbent will leverage the available resources of the Department to streamline its plans, processes and strategies to be in consonance with the overall Group strategy. Monitoring and analyses of cash movement between vault management and branches arranging for cash delivery and collections from/to VIP customers.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

-Assist the V.P Transaction Services in the creation of Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes, pertaining to the entire vault Management and monitor their achievements on periodic basis.

-Implements KPI’s and best practices for AVP, Vault Management role.

-Ensure the existence of adequate procedures/ processes to enable timely identification and resolution of instances of loss/ shortage of cash whilst in transit to/ from QNB branches and/ or Qatar Central Bank (QCB).

-Lead and guide the Department’s annual budgeting process and monitoring thereof.

-Staff: Number of staff reporting directly or indirectly to be a minimum of 5

-Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.

-Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B. Customer (Internal & External):

-Ensure the provision of adequate and efficient cash management services to internal customers (i.e. QNB domestic corporate and private banking branches) and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.

-Develop Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn around time (TAT).

-Enter into agreements/contracts with the external service providers, if any engaged to perform cash transportation activities to/ from QNB branches and/ or QCB with ultimate use such contracts

-Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/ objectives.

C. Internal (Processes, Products, Regulatory):

-Ensure timely transportation of cash to offsite locations in accordance with the pre-determined schedules to ensure adequate availability of cash at all times to enable them to serve their customers.

-Oversee/ manage operational matters concerning cash collection and delivery services provided to corporate and high net worth clientele who have subscribed to such services, based on the approved list of such customers made available to the Department by the business.

-Managing the cash delivery process for ATM management.

-Manage the process of import and export foreign currencies.

-Safekeeping of bank and corporate customers’ documents.

-Safekeeping of branches vaults keys.

-Ensure compliance with internal controls, policies/ procedures and applicable QCB regulations and other legal parameters pertaining to the transportation of cash. Coordinate completion of all reports returns and requests for information in this regard, if any, within specified time scales.

-Compile relevant MIS on periodic basis for domestic payments, cash & clearing. AGM retail and corporate operation and for the Group’s executive management, as and when required, with respect to the services provided by the Department.

-Constantly endeavor to improve processes in order to keep the operating costs as low as possible/ improve efficiency of operations and ensure that any such changes are communicated to the relevant department/ personnel responsible to timely update the related procedures.

-Support International Branches and subsidiaries .

Education/Experience Requirements:

-Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)

-At least 10 years of relevant experience, preferably within a highly rated international bank /managerial/ supervisory position related to Cash Vault handling the below functions

-High standard of cash processing with ultimate use of cash counting machines.

-Managing import cash from QNB domestic and international branches.

-Arrange for export cash related to QNB domestic and international branches.

-Manage cash delivery to ATM management.