The incumbent is responsible for Electronic Switch systems and related applications, including day-to-day operational tasks, issue escalation, system availability, disaster recovery (DR) simulations, certification support, and reporting escalations to E-Payment Management.

Shareholder & Financial

• Implements KPI's and best practices for card industry and perform day-to-day activity.

• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

• Act within the limits of the powers delegated to the incumbent.

Customer (Internal & External)

• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

• Assist customers in all their queries on the Bank's products and seek solutions to their requests.

• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.

• Provide timely and accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Internal (Processes, Products, Regulatory)

• Maintain records of events via shift logs and other standard fault reports as per procedures.

• Report all card issuance issues and communicate with line management, internal departments and vendors to resolve faults as per agreed Service Level Agreements (SLAs).

• Abide by policies and procedures developed for maintaining Information Security for card issuance systems.

Learning & Knowledge

• Proactively identify areas for professional development and undertake development activities.

• Seek opportunities to remain current with developments in the professional field.

Legal, Regulatory & Risk

• Comply with all applicable legal, regulatory and internal compliance requirements, including AML, CTF, Sanctions, Data Protection, Fraud Control, Whistle Blowing and Conflict of Interest policies.

• Understand and effectively perform responsibilities under the Three Lines of Defence principle.

• Ensure good client outcomes in accordance with Conduct Risk requirements.

• Support RCSA, KRI, incident reporting and remediation activities as appropriate.

• Maintain appropriate knowledge and qualifications required for the role.

• Complete all mandatory training requirements.

• Attend mandatory internal and external seminars as instructed by the Bank.

Other Responsibilities

• Ensure high standards of data protection and confidentiality.

• Maintain strict confidentiality concerning customer and internal bank information.

• Maintain high professional standards to uphold QNB's reputation and market leadership.

• Perform all other ad hoc duties and activities requested by management.

Education

• Bachelor's degree in Information Technology, Computer Science, or a related field.