The incumbent is primarily responsible for assisting in the day-to-day operations of the Projects Department for all planned, ongoing, and ad hoc projects. The incumbent will also assist in rolling out and championing the overall project management methodology, processes, and tools. Responsibilities include assisting in data gathering, validation, and input for projects, as well as supporting the preparation of management information reports on all planned and ongoing projects.

A. Shareholder & Financial

• Seek ways to maximize revenue through better PMO practices and data-driven insights.

• Manage and achieve revenue goals set for projects.

• Implement KPIs and best practices for Senior Associate IT Project Management.

• Promote cost consciousness and efficiency and enhance productivity to minimize costs, avoid waste, and optimize benefits for the Bank.

B. Customer (Internal & External)

• Maintain relationships with project recipients for progress reporting and project evaluation.

• Assist Project Managers in all project-related matters, including:

  • Data collection

  • Liaison with project managers

  • Preparation of relevant materials and information

• Assist in preparing training material and rolling out project management methodology training.

• Assist in conducting Project Management tools training for Project Managers.

• Support the preparation of management information reports on all planned and ongoing projects.

• Provide timely and accurate information to external and internal auditors and Compliance when required.

• Assist customers with queries relating to Bank products and seek solutions to their requests.

• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units.

• Build and maintain strong and effective relationships with related departments and units.

• Provide timely and accurate data to Auditors, Compliance, Financial Control, and Risk functions when required.

C. Internal (Processes, Products, Regulatory)

• Prepare and publish reports against Key Performance Indicators (KPIs) to monitor and track IT projects.

• Assist in maintaining an inventory of projects and CAPEX spending, including all related documentation.

• Assist in developing new documentation, project control, and reporting templates.

• Participate in and support relevant project and team meetings.

• Coordinate among IT departments to ensure progress of ongoing projects.

• Communicate relevant project and practice information to management and peers.

• Report project progress and issues to management on a timely basis.

• Assist in gathering, validating, and inputting project and spend-related information.

• Serve as a key participant in team and client meetings.

• Ensure protection and security of project information in accordance with Group security policies.

D. Learning & Knowledge

• Possess a basic understanding of Project Management theory and practice.

• Identify areas for professional development and actively pursue growth opportunities.

• Proactively undertake development activities to enhance capabilities.

• Stay current with developments and best practices in the profession.

• Bachelor's Degree preferably in:

  • Marketing

  • Banking

  • Finance

  • Accounting

  • Economics

  • Business Administration

  • Information Technology

  • Computer Science

  • MIS

  • Equivalent disciplines

• Minimum 2 years of relevant experience, preferably within a highly rated international bank.