The incumbent will be responsible for performing vault management activities and maintaining adequate records with respect to the transfer of cash and valuables and custody thereof in compliance with the applicable policy/ procedures and related regulatory requirements.

A. Shareholder & Financial:

-Implements KPI’s and best practices for Senior Officer, Vault Management role.

-Act within the limits of the powers delegated to the incumbent.

-Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.

B. Customer (Internal & External):

-Conduct vault operations/ activities concerning transfer of cash from and to branches and thereby meet respective internal customer needs to enable them to serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.

-Liaise with the respective external service providers, if any engaged to perform cash transportation activities, as and when required.

-To assist customers in all their queries on Bank’s product and seek solution to their requests.

-Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

-Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

-Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

-Conduct vault management activities to ensure the safe and timely transfer of cash and other valuables to/ from QCB, the bank’s domestic private banking and corporate branches in accordance with the pre-agreed schedules, either directly or through liaison with the external service provider, if appointed.

-Ensure QCB requirements with respect to cut-off times for to/ fro transfer of cash and other valuables, and other procedural/ documentary requirements in this regard are adhered to.

-Process day-to-day movements, balance the cash at the end of day and maintain adequate documentation in respect thereof to ensure adherence to approved policies/ procedures and applicable regulatory requirements.

-Assist the Supervisor Vault management in compiling information pertaining to updates on cash holding limits for branches, for submission to the insurance company representatives on timely basis, in addition to compiling information regarding instances of excess cash holdings across the Group (i.e. main vault, branches) as and when such instances occur to obtain additional insurance cover, if warranted.

D. Learning & Knowledge:

-Possess knowledge of vault operations/ activities and the related regulations and associated best practices.

-Maintain utmost confidentiality with respect to information pertaining to vault operations including transfers of cash/ other valuables

-Proactively identify areas for professional development of self and undertake development activities.

-Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

-Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

-Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.

-Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

-Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)